Calling

Place your first call from the Ody dial pad on the web or the iPhone app: open Calls, enter a number, and press the green call button.

How incoming calls reach you in Ody: the ringing overlay, the global banner on other screens, who rings on your team, and answering on mobile.

Use the in-call controls in Ody: mute your microphone, put a caller on hold, and open the keypad to send touch tones to phone menus.

Send a live call to a teammate or an outside number with Ody's Transfer button: how blind transfer works, and when transfers are available.

How call recording works in Ody: automatic recording on Growth plans, where recordings and transcripts appear, and consent best practices.

Every voicemail and recorded call in Ody gets a transcript, and Growth plans add AI summaries with key points, sentiment, and call tags.

Customize the voicemail greeting and voice for each Ody number: write your own text, pick a natural voice, or keep the smart default.

Find and play voicemails in Ody: the Voicemails filter on the Calls screen, the audio player in the Inbox, and automatic transcripts.

Browse your team's shared call history in Ody: filter by All, Missed, or Voicemails, call anyone back in one click, and open call details.

Control how incoming calls ring your team in Ody: everyone at once, or one teammate at a time in a priority order with a custom ring duration.

Set a work schedule in Ody so calls are answered differently during and after hours — ring the team, take a voicemail, or let the AI answer.

Forward every call on an Ody number to any phone — set it per number in Settings, see forwarded calls in your call log, and turn it off in one click.

Answer a number with a call flow in Ody: start from a preset, mix menus, business hours, your team, the AI assistant, and voicemail, then publish.

Set the business name other phones show when you call (CNAM), and how Ody names incoming callers — your contact name first, then carrier caller ID.

Answer calls with a spoken menu in Ody: greet callers, map digits to your team, voicemail, a forward number, or the AI agent — per number.

Get the best call quality from Ody's browser-based calling: network and hardware recommendations, and what the in-call indicator means.

How Ody calling works on your phone: the mobile web dialer at app.ody.co, the native iPhone app with CallKit, and what differs from desktop.