Call transcripts and AI summaries
Ody turns voice into text automatically. Voicemails and calls Astra answers are always transcribed; calls your team answers are transcribed (with speaker labels and an AI summary) when call recording is on for the number. Everything lands on the caller's conversation in Inbox.
Which calls get a transcript
| Call | Transcript | AI summary | Plan |
|---|---|---|---|
| Voicemail | Always | Yes | Every plan |
| Call Astra answered or placed | Always — every turn, labelled Caller / Astra | Yes — the recap on the Astra card | Every plan where Astra is on. The audio too when the agent's Call recording switch is on (Growth and up) |
| Call your team answered (inbound or outbound) | Only when call recording is on for the number | Yes, with recording | Growth and up |
| Missed call (nobody answered, no message) | None — nothing was said | — | — |
AI call tags (Enterprise) add up to three labels per call from a fixed set: sales, support, billing, scheduling, follow-up, complaint, spam, general.
Where to find them
Click Inbox in the left sidebar and select the conversation.
Calls and voicemails sit in the timeline between the texts:
- A call your team answered shows as a pill with its duration and time (for example Inbound call · 4m 12s · 3:41 PM). If it was recorded, it expands into a card with an audio player.
- A voicemail shows as a card with the player and the transcript underneath.
- A call Astra answered shows as an Astra answered this call card with the recap.
The transcript is under the player on recorded calls and voicemails, with each turn labelled CALLER or AGENT when the recording captured both sides separately. On the Astra card, click View transcript.
The AI summary card shows the gist, key points, sentiment, and (on Enterprise) the AI tag chips.
On your phone — the iPhone app, the Android app, or app.ody.co in a mobile browser — every call, voicemail, and Astra call is a card in the thread:
- The top line says what happened (Astra answered this call, Incoming call, Outgoing call, Missed call, or Voicemail) with the duration and time.
- Recorded calls and voicemails have a player — tap ▶ to listen, drag the bar to scrub.
- The AI summary card shows the full gist (it's never cut short), the key points, the sentiment, and any AI tags.
- Tap View transcript to unfold the conversation, labelled CALLER and ASTRA (or AGENT); tap Hide transcript to fold it back.
- A missed call offers Call back.
The card fills itself in: if you open a thread right after a call, you may see Astra is writing up the recap… or Transcript on its way for a minute or two — no need to refresh.
You can also reach voicemails quickly from Calls → Voicemails — click a row to jump into the conversation. Calls Astra handled carry an Astra chip in Calls.
What the transcript line means
- "Transcript on its way — usually within a few minutes." The recording is still being processed (or Astra's recap is being written). Check back shortly; the card updates by itself.
- "No transcript for this call. Turn on call recording for this number in Settings → Numbers…" A person answered this call and the number isn't recording. Turn recording on to get transcripts and summaries of future calls — see Record a call. Past calls can't be transcribed after the fact.
- "Transcript not available yet" on an Astra card after 30 minutes — the voice engine never exposed the conversation (usually a call that ended within a second or two).
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Frequently asked questions
Why does my call say "No transcript for this call"?
A call your team answered is only transcribed when call recording is on for that number. Turn it on in Settings → Numbers → the number's Call recording row under Voicemail & recording (Growth plan and up). Voicemails and calls Astra answers are always transcribed.
Which plan do I need for transcripts?
Voicemail transcripts and Astra call transcripts are on every plan. Transcripts and AI summaries of calls your team answers need call recording, which comes with Growth; AI call tags with Enterprise.
Can I read transcripts on my phone?
Yes. In the iPhone or Android app (or Inbox on app.ody.co on a phone), open the conversation and tap View transcript on the call, voicemail, or Astra card. Tap Hide transcript to fold it back.
The AI summary in the app is cut off after a few words — how do I read all of it?
Update the iPhone or Android app. Versions before late October 2026 showed the start of the raw transcript instead of the summary and trimmed it to three lines; the current apps show the whole summary, the key points, and a View transcript button.
Are transcripts searchable?
Yes — transcript text is part of the conversation, so it shows up when you search your inbox.