Make your first call from Ody
Ody calls run right in your browser (or the iPhone app) — open Calls, type a number on the dial pad, and press the green call button.
Before you start
- Your workspace needs an active phone number (see Buy a phone number). If you don't have one yet — for example while a number is still being ported in — the call button shows No number to call from yet — calling starts once your number is active. Incoming calls and the rest of Ody keep working; outgoing calls start the moment your number is active.
- Your browser needs microphone access — you'll be prompted the first time (see Microphone permission issues).
- Check the status pill next to the "Calls" title: it should read Softphone · +1 … with a green dot. If it says Connecting… wait a moment; if it says Calling offline, see Can't make outgoing calls.
Step-by-step
Click Calls in the left sidebar.
On the DIAL PAD panel on the right, enter the number — type or paste it into the number field at the top, or tap the on-screen keypad. A 10-digit US number is fine — Ody adds the +1 for you.
- Enter places the call; Esc clears the field.
- ⌫ deletes one digit; press and hold ⌫ for half a second to clear the whole number.
- After a call, a Redial chip appears above the keypad with the last number you dialled — one click calls it again.
Call from (workspaces with two or more numbers) — the selector above the number field shows the line the person you call will see, e.g. CALL FROM +1 (270) 400-5042. Click it to switch to another of your numbers; the one assigned to you is tagged Your line. Ody remembers your pick for this workspace on this device, so a team that runs two businesses on two numbers sets it once per desk. With a single number there is nothing to choose and the selector is hidden.
Press the green call button under the keypad. A call card appears showing "Calling…", then the call timer once the other side answers.
To hang up, press the red end call button at the bottom of the call card.
You can also call someone back straight from your history: click any row in the call log (or the phone icon on the row) and Ody dials that number.
On your phone (mobile web): tap Calls in the bottom tab bar, then the round dialer button in the bottom-right corner to open the dial pad sheet. The Call from selector sits at the top of that sheet.
Troubleshooting
- If you see the toast "Calling isn't connected yet — check your number in Settings", your workspace doesn't have an active number yet — buy or activate one in Settings → Numbers.
- If you see "All lines are busy — please try again in a moment", your workspace hit its concurrent-call limit; wait for a line to free up.
- US and Canadian numbers are included in every plan. Calling other countries needs the International calling add-on — see International calling.
Related articles
Frequently asked questions
What number do customers see when I call?
By default, the number assigned to you in Settings → Numbers, or your workspace's first active number if none is assigned to you. If your workspace has two or more numbers, a Call from selector above the dial pad lets you choose which one to show — Ody remembers your choice on that device.
We run two businesses on two numbers — can I pick which one I call from?
Yes. Open Calls and use the Call from selector above the dial pad (web) or at the top of the dialer sheet (mobile) to switch lines. The person you call sees the line you picked, and it stays selected for that workspace on that device until you change it.
Do I need to type +1 for US numbers?
No — a 10-digit US number works as-is. For other formats, include the country code (Ody calls US and Canadian numbers).
Can I paste a number into the dial pad?
Yes — click the number field at the top of the dial pad and type or paste any number (formatting like spaces, dashes and brackets is stripped automatically). Press Enter to call.
Can I call from my phone?
Yes — the mobile web app and the iPhone app both have a dialer. On mobile web, tap the dialer button in the bottom-right of the Calls tab.