Transfer a call to a teammate or number

To hand a live call to someone else, press Transfer on the call card and pick a teammate or type an outside number — the caller is redirected immediately (a blind transfer).

Before you start

• Transfers work on answered incoming calls. Transferring a call you dialed yourself isn't supported yet — the Transfer button appears dimmed on those calls.
• Call transfers are part of the Growth and Enterprise plans.

Step-by-step

1. While on the call, press Transfer in the in-call control grid.

2. The Transfer call sheet opens with two options:

   • Under TEAMMATES, click a teammate to send the caller to their Ody app.
   • Under OR A NUMBER, type an outside number (e.g. +1 512 555 0123) and press Transfer.

3. You'll see "Transferring to …" and your leg of the call ends — the caller connects to the new destination.

Troubleshooting

• If the teammates list says "No teammates with a softphone yet", your teammates haven't opened the Ody app to activate calling — the moment they sign in and open the app, they become transfer targets.
• If the transfer fails with an error toast, the destination may be unreachable — try an outside number or another teammate.

Related articles

• Mute, hold, and keypad during calls
• Receive calls
• Ring order — who rings first