Can't make outgoing calls

When an outbound call won't start, check the softphone status pill first — it tells you whether the app is connected to the calling network — then the workspace's number and your microphone.

Checks, in order

1. Read the status pill next to the "Calls" title:
   • Softphone · +1… (green dot) — you're connected; the problem is elsewhere, go to step 3.
   • Connecting… — wait a few seconds. If it never turns green, refresh the tab.
   • Calling offline / Calling is reconnecting… — the connection dropped (this often happens after the tab has been idle in the background for a long time). Ody reconnects automatically, retrying every 30 seconds, and shows a small Calling is reconnecting… · Reconnect now pill at the bottom of every screen while it does. Click the pill to reconnect immediately. If it never turns green, refresh the tab and check your network/VPN (see step 5).
2. "Calling isn't connected yet — check your number in Settings" — this toast means your workspace has no active number. Go to Settings → Numbers and buy or activate one; if you just signed up, complete the number confirmation.
3. Check the destination. A 10-digit US number works as-is; anything else needs the full format with country code. US and Canada are included in every plan; other countries need the International calling add-on with a positive balance — see International calling.
4. "All lines are busy — please try again in a moment" — your workspace hit its concurrent-call limit. Wait for a line to free up.
5. Microphone permission. If the call starts but immediately fails or is silent, your browser may have blocked the mic — see Microphone permission issues.
6. Network / VPN. Corporate firewalls and some VPNs block the UDP traffic calls need. Test on another network (e.g. a phone hotspot) to isolate.

Related articles

• Make your first call
• Microphone permission issues
• No audio or one-way audio