Troubleshooting
Fixes for common problems with calls, messages, audio, sign-in, and notifications.
Can't receive incoming calls
Calls go straight to voicemail or never ring? Work through the checks: an open tab, softphone status, the number's voice mode, and stale sessions.
Can't make outgoing calls
Outbound calls failing in Ody? Check the softphone status pill, your workspace's active number, mic permission, and the destination format.
No audio or one-way audio on calls
Silent calls or only one side can hear? Check mic permission and input device first, then output device, mute states, and VPN/firewall blocking.
Messages not sending
Texts failing to send from Ody? The most common cause is 10DLC registration — how to read the error, check your status, and finish setup.
Messages not being received
Customers say they texted you but nothing shows in Ody? Check the right number, the Inbox filters, and when to escalate for a routing check.
Microphone permission issues
Fix a blocked microphone for Ody calling in Chrome, Edge, Safari, and Firefox — plus the macOS and Windows system settings that override them.
Notifications not working
Fix missing Ody notifications: what is in-app and needs an open tab, which email alerts exist and how to switch them on, and what is still coming.
App not loading or blank screen
Ody stuck on a blank or frozen screen? Do a hard refresh first, then check your connection, browser version, extensions, and cached data.
Verification code not arriving
No SMS code on the Ody welcome page? Check the country flag and number you entered, wait out the resend cooldown, and know the send limits before retrying.
"Already has an active subscription" during signup
Saw "This workspace already has an active subscription" while picking a plan? What it means, why it happened before Sep 21 2026, and how to get back in.
Reconnect after a network change
Softphone offline after sleep, Wi-Fi switch, or VPN toggle? Ody reconnects automatically when you return — here's what to do if it doesn't.