"Already has an active subscription" during signup
If you see "This workspace already has an active subscription — manage your plan from Settings → Billing" on the plan step, Ody found a subscription already attached to your workspace and refused to create a second one — a guard that protects you from being billed twice.
Why it appears
- You already subscribed (or a co-owner did) — the message is correct. Open the app and use Settings → Billing to change or cancel your plan; see Upgrade or change your plan.
- You started checkout and left before finishing the card form — before 21 September 2026 the unfinished trial could sit on your workspace for up to 24 hours and block you from trying again, even though no card was ever saved and nothing was charged. This is fixed. Coming back to the plan step now discards the unfinished checkout and lets you pick a plan and enter your card again straight away.
Step-by-step
- Sign in at app.ody.co. The Choose a plan to unlock Ody screen opens if your workspace has no live subscription.
- Pick your plan and click Continue. If an old unfinished checkout existed, it is removed for you — no action needed.
- Add your card in the payment form and confirm. Your free trial starts and you continue to the identity check.
Troubleshooting
- Still seeing the message after 21 Sep 2026 — sign out and back in to refresh, then retry. If it persists, email [email protected] with the email you signed up with; we'll clear it within a few hours and you'll get an email when you can retry.
- You used two devices or browsers — finish on one of them; the other tab may show a stale screen. Reload it once you're in.
- You want a different plan than the one you started with — pick it on the plan step; the unfinished checkout for the other plan is discarded.
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Frequently asked questions
I closed the card form and now I can't choose a plan — am I locked out?
No. Since 21 Sep 2026, going back to the plan step simply lets you start again — the unfinished checkout is discarded automatically. If you still see the message, sign out and back in, or contact support.
Was I charged?
No. The message appears before any card is saved. Nothing is charged until your plan's trial ends, and an unfinished checkout never has a card attached.
I really do have a subscription — where do I manage it?
Open the app and go to Settings → Billing. That's where you change plan, update your card or cancel; the plan step in signup is only for workspaces with no subscription yet.