Reconnect after a network change

When your laptop sleeps, Wi-Fi switches, or a VPN toggles, the softphone's connection drops — Ody reconnects automatically as soon as you return to the tab or the network comes back, so usually there's nothing to do but wait a few seconds.

What happens automatically

• The app detects the dead connection and rebuilds it with fresh credentials, retrying with increasing delays (from 1 second up to 30).
• Waking the machine, refocusing the tab, or the network coming back online each trigger an immediate reconnect attempt.
• Reconnects never interrupt a call you're already on.

Watch the status pill on the Calls screen: Connecting… means the reconnect is in progress; Softphone · +1… with a green dot means you're back.

If it doesn't come back

1. Give it ~30 seconds after the network stabilizes — retries back off between attempts.
2. Refresh the tab. This forces a clean session with a fresh token and resolves nearly every stuck Calling offline state.
3. Check the network itself. Captive Wi-Fi portals and VPN reconnects can leave you "online" without working traffic — open another site to confirm, complete any Wi-Fi login page, and settle the VPN before retrying.
4. Mid-call drop? A network switch during a call usually kills the audio path. Hang up, confirm the pill is green, and call back.

Related articles

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• Can't receive incoming calls
• Call quality tips