Microphone permission issues
Ody asks for microphone access the first time you call — if it was blocked (or the OS is blocking the browser), calls connect with no audio; re-allow it in the browser's site settings and refresh.
Chrome / Edge
- Click the tune/lock icon to the left of the address bar while on app.ody.co.
- Set Microphone to Allow (or open Site settings and change it there).
- Refresh the tab.
- Multiple mics? Pick the right one under
chrome://settings/content/microphone(Edge:edge://settings/content/microphone).
Safari (macOS)
- With app.ody.co open, go to Safari → Settings → Websites → Microphone.
- Set app.ody.co to Allow.
- Reload the page. Safari may still ask per session — click Allow when prompted.
Firefox
- Click the permissions icon left of the address bar and clear any blocked microphone entry.
- Reload the page and click Allow on the prompt, choosing the correct device.
- To review: Settings → Privacy & Security → Permissions → Microphone → Settings…
"Can't use your microphone" when you place a call
If you tap Call and Ody shows "Can't use your microphone — close other apps using it…", the browser tried to open the mic and the system refused. This is different from a blocked permission (where the browser shows a prompt): the device itself can't be started.
- Close anything else using the mic — Zoom, Teams, Discord, Meet in another tab, screen or voice recorders, or a headset app. Only one app can hold some microphones at a time.
- Check the right input is selected — in Windows Settings → System → Sound → Input, or macOS System Settings → Sound → Input, speak and confirm the level bar moves. If it doesn't, the device is muted, disabled or unplugged.
- Windows privacy switch — Settings → Privacy & security → Microphone: both Microphone access and Let desktop apps access your microphone must be on (Chrome and Edge count as desktop apps).
- Reload the Ody tab after changing anything, then try the call again.
- Still stuck? Place and take calls in the Ody iPhone app while you sort out the computer.
Your softphone stays connected while this is happening — incoming calls still ring in the tab — but you won't be able to talk until the mic opens.
System-level settings (override the browser)
- macOS: System Settings → Privacy & Security → Microphone — your browser must be toggled on. Changing this requires quitting and reopening the browser.
- Windows: Settings → Privacy & security → Microphone — "Microphone access" and "Let desktop apps access your microphone" must both be on.
Still silent?
- Close other apps that may hold the mic (Zoom, Teams, recording software), then refresh.
- Test the mic on another site or the OS sound settings to rule out hardware.
- Then continue with No audio or one-way audio.
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Frequently asked questions
Ody says "Can't use your microphone" (or the console says "Could not start audio source") — what does that mean?
Your browser couldn't open the microphone at all — usually because another app (Zoom, Teams, Discord, a recorder) is using it, Windows or macOS is blocking the browser, or the selected input device is unplugged or disabled. Close the other app, check the system microphone settings below, and reload the tab. The softphone stays connected, so incoming calls still ring.
I clicked Block by accident — is that permanent?
No — reopen the site permissions from the icon next to the address bar, set Microphone to Allow, and refresh the tab.
The mic is allowed but still doesn't work — why?
Check the OS level: macOS and Windows have their own per-app microphone toggles that override the browser, and another app may be holding the mic.