Record the calls Astra handles

Every call Astra answers or places already lands in your Inbox with a transcript and an AI recap. Call recording adds the audio: switch it on for an agent and, from the next call, the Astra card in the thread carries a player you can listen to — on the web, on iOS and on Android.

Before you start

• Call recording is included on the Growth and Enterprise plans. On Starter the switch is visible but locked, with a link to Settings → Billing to upgrade.
• You need to be a workspace owner or admin to change it. Every member can see whether an agent is recording.
• The switch is per agent. If you run several agents, each has its own — a phone-menu key or call-flow step that hands the call to another agent records according to that agent's switch.
• It is independent of the per-number setting in Record a call, which covers calls a person answers. A line can ring your team unrecorded while its agent records, or the other way round.
• Recording starts with the next call. Calls that happened before you switched it on have their transcript and recap, but no audio.

Turn recording on or off — web

1. Click the AI agent icon in the left sidebar. If you run several agents, click the card of the one you want under Your AI agents.
2. Open the Schedule section (in the rail on the left, or the chips on a phone).
3. Scroll below the work schedule to the Call recording card and switch on Record calls handled by Astra.
4. The first time only, a short note opens: One thing before recording starts. It explains that in some places everyone on a call has to be told it's being recorded, and suggests adding a line to Astra's greeting (there's an Open the greeting link). Click I understand — turn on recording. The badge turns to Recording and a toast confirms "Call recording turned on — applies from Astra's next call". Nothing to publish.

From then on a line under the switch reads Consent note acknowledged by your name · date and time. It stays there for good — even if you turn recording off and on again later — so your team can always see who accepted the note and when. You are only asked once per agent.

4. To stop, switch it off. Existing recordings stay in your Inbox.

If your plan doesn't include recording, the card shows a lock with View plans — it opens Settings → Billing.

Turn recording on or off — iPhone and Android

1. Tap the AI tab.
2. Scroll to the Call recording section and switch it on. The first time, the same consent note opens as a sheet — tap I understand — turn on recording (or Not now to leave recording off). It saves at once; if your plan doesn't include recording the switch reverts and the plan message appears under it.
3. Once accepted, Consent note acknowledged by name · date shows under the switch, permanently.

The mobile apps control your primary agent (the first one created). To change another agent's switch, use the web.

Where the recording appears

1. Open Inbox and select the caller's conversation — the row shows ✦ AI answered in its preview.
2. On the Astra answered this call card, the audio player sits between the recap and View transcript. Click the waveform to seek.

Both sides are recorded on separate channels (the caller on one, Astra on the other). The same card, with the player, shows on your phone. Outbound calls you ask Astra to place are recorded the same way when the switch is on.

Recordings are stored in Ody's own secure storage, so they don't expire with the carrier's short retention window, and they are deleted with your workspace data.

Consent

Call recording laws vary: some US states (and other countries) require all parties to consent before a call is recorded — often called two-party consent. Ody does not play an automatic recording announcement, so when Astra's calls are recorded, say so in the greeting — for example "Thanks for calling Acme, calls may be recorded." — and check the rules for the regions you call. You're responsible for following them.

That's why the first time you turn recording on for an agent, Ody shows a short consent note and asks you to acknowledge it. We keep a record of who acknowledged it and when, and show that line next to the switch from then on. It is never removed — turning recording off and back on doesn't reset it, and you won't be asked again for that agent.

Troubleshooting

• The switch won't move and a note opened instead — that's the one-time consent note. Read it and click I understand — turn on recording; Not now leaves recording off.
• The switch is locked — your plan doesn't include call recording. Click View plans (web) or upgrade in Settings → Billing on the web; recording is included from Growth.
• No player on the Astra card — recording applies from the next call after you switched it on; a call in progress at that moment isn't recorded. Also check you switched on the agent that actually took the call (the card names it).
• The switch flips back on my phone — the server refused the change. You need to be an owner or admin, and the workspace needs the Growth plan or above; the message under the switch says which.
• I only want the transcript — leave the switch off. Transcripts and recaps are always on for Astra's calls.

Related articles

• Review Astra call summaries
• Record a call
• Call transcripts and summaries
• Privacy and your data