Astra AI Agent
Set up your AI receptionist — greetings, voice, the Knowledge tab, jobs, credits, and testing.
Meet Astra, your AI receptionist
Astra answers calls on your Ody number with a natural voice — greeting callers, doing the jobs you define, and logging every call in your inbox.
Turn Astra on or off
Flip your AI receptionist on or off with the Live toggle on the AI agent screen — the change applies from the very next call.
Add another AI agent
Run several AI receptionists in one workspace — a different agent per line, language or team — from the Your AI agents cards on the AI agent screen.
Customize Astra's greeting and tone
Write the greeting Astra opens every call with and pick its personality — Friendly, Professional, Concise, or Warm — then publish.
Choose Astra's voice
Pick one of eight natural voices for your AI receptionist and preview each one with a real audio sample before you publish.
Build your knowledge base in the Knowledge tab
The Knowledge tab is where you keep everything your AI knows — articles in folders, shared by every AI agent and by suggested replies in the inbox.
Choose which AI uses an article
Set an article's or folder's audience to every AI, selected AI agents, AI texting, or AI texting on one specific number — so your sales line never reads the support script.
Teach Astra about your business
Add your website or write hours, services, pricing and policies in the Knowledge tab. Ody organizes it, and every AI agent answers from it.
Import your website into Knowledge
Ody reads your public website (up to 20 pages), organizes it into one article in the folder you choose, and keeps it refreshable with one click.
Astra jobs: what it can do on calls
Jobs tell Astra what to handle on a call — take booking requests, answer questions, take messages, transfer to a human — in plain language you write yourself.
Have Astra text callers during a call
Set up AI actions so Astra can text a caller your booking link, address or any message you write — from your business number, only after a yes.
Let your AI agent answer texts (Business AI Texting)
Turn on AI texting so your AI agent replies to texts on your business number from your knowledge base, hands tricky ones to your team, and lets you take over any conversation.
Test Astra with a test call
Hear your AI receptionist live before customers do: call your connected number from any phone, or have Astra call you from the Test call section.
Have Astra place an outbound call
Ask your AI receptionist to call any number from the Ody web, iPhone or Android app: open Calls, tap Ask Astra to call, enter the number, and review the result in your Inbox.
Astra credits and usage billing
How AI credits work: what an Astra call or AI-sent text uses, what your plan includes, how to see usage in Settings → Usage billing, and buying more.
Review Astra call summaries
Every call Astra answers lands in your Inbox as an Astra card with the recap, key points, and the full transcript — here's where to find it and what each part means.
Record the calls Astra handles
Keep the audio of every call Astra handles: turn on the agent's Call recording switch (Growth and up), find the player next to the transcript, and handle consent.
When Astra answers vs. your team
How Ody decides who picks up each call: the number's routing, your work schedule, and the in-hours and off-hours actions you choose.