Teach Astra about your business

You teach Astra in the Knowledge base section of the AI agent screen's Agent tab — type knowledge in directly with + Add text, or point it at a web page with + Add URL.

Step-by-step: add typed knowledge

1. Click the AI agent icon in the left sidebar, then open the Agent tab.

2. Scroll to Knowledge base and click + Add text.

3. Give the entry a title (for example, "Hours & pricing") and type the body — anything the AI should know when talking or texting with customers.

4. Click Save knowledge. The entry appears in the list as "Text · N characters" with a green ready dot — it grounds AI reply suggestions right away.

Step-by-step: add a web page

1. In the same Knowledge base section, click + Add URL.
2. Enter the full address (https://…). Ody reads and indexes the page; while that's in progress the entry shows an amber dot, turning green when it's ready.

Managing your knowledge

• Each entry shows a status dot: green = ready, amber = still processing, red = failed.
• Click the × on an entry to remove it.
• The iOS app can also add and remove knowledge from its AI agent screen.

What the knowledge powers

• Astra on calls — answering questions with your facts.
• AI suggested replies in the inbox — text drafts grounded in the same knowledge. See AI suggested replies.

One knowledge base, both channels — write it once.

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