AI suggested replies
When a new text arrives in an open conversation, Ody drafts up to three reply options as tappable chips above the composer — pick one to fill the message box, edit it if you like, and send.
How they work
Suggestions are grounded in two sources, and nothing else:
- Your team's own voice — recent replies your workspace has sent to other customers, so drafts sound like you, not a robot.
- Your business knowledge — the text you add in the AI agent's knowledge base (hours, services, pricing, policies). If the answer isn't in your knowledge, the AI offers to find out rather than making something up.
The suggestions never mention being an AI, and they can never block messaging — if drafting fails or there's nothing to suggest, the chips simply don't appear.
Using a suggestion
Open a conversation with a new incoming message. A ✦ Suggested row of chips appears above the composer while replies are drafted.
Hover a chip to read the full text (chips truncate long drafts to one line).
Click the chip you want — it fills the composer and the chips dismiss.
Edit the draft as much as you like, then click Send. Suggestions also clear automatically when you send or switch conversations.
Want fresh options? Click the /AI (✦) button in the composer toolbar to re-draft on demand. If there's nothing to suggest, you'll see "No AI suggestions available for this thread yet."
On your phone, the chips scroll horizontally above the message box, and the sparkle button re-drafts. In the iOS app, the sparkles button in the thread does the same.
Make suggestions smarter
The more knowledge you give the AI, the better the drafts:
- Open the AI agent screen from the left sidebar.
- In the Agent tab, under Knowledge base, click + Add text and type your hours, services, pricing, and policies.
- Click Save knowledge — it grounds reply suggestions immediately.
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Frequently asked questions
Where do the suggestions come from?
Two places only: recent replies your team has actually sent, and the business knowledge you typed into the AI agent's knowledge base. The AI never invents facts about your business.
Do suggestions send automatically?
Never. Tapping a suggestion only fills the composer — you can edit it or delete it, and nothing goes out until you press Send.
Why don't I see any suggestion chips?
Chips appear after the customer's latest inbound text. If the thread has no incoming message yet, or the AI has nothing useful to offer, no chips show — the inbox works exactly the same without them.
Does dismissing a suggestion cost anything?
No. Suggestions are drafted once per new incoming message; ignoring or dismissing them has no effect on your account.