Messaging
The shared SMS/MMS inbox — sending, scheduling, snippets, AI suggested replies, and thread management.
Send your first text from Ody
Reply to customers by SMS from the Ody inbox: open a conversation, type your message, and hit Send — after texting setup is complete.
Text a new number from the inbox
Start a text conversation with any phone number from Ody: click New message, type the number or pick a contact, write your text and send.
Why texts are blurred during the free trial
During the 7-day free trial, incoming texts arrive but can't be read. Learn what you see, why, and how to unlock them by ending your trial early.
How the shared inbox works
Every Ody number has one shared inbox your whole team can see — texts, calls, and voicemails land in a single conversation timeline.
Send photos and PDFs in a text (MMS)
Attach photos, PDFs and other files to a text from the web, iPhone or Android app. With Hosted files on (the default) every attachment arrives as a branded page; with it off, Ody resizes photos for carriers and sends large files as a secure link.
Send photos, videos and files as a page
Every photo, video, PDF or file you text arrives as a branded link.ody.co page. See who opened it, what they looked at and what they saved, right in the conversation, on the web and in the iPhone and Android apps.
Tracked links in your texts
Why a link you texted went out as link.ody.co/…, what the customer sees, how "clicked your link" appears in the thread, and how to turn it off.
Schedule a message
Message scheduling is coming to Ody. The composer shows a Schedule send button today, but true scheduled delivery isn't available yet.
Text snippets (saved replies)
Insert a ready-made reply in one click with the Snippets button in the Ody composer. Custom snippet editing is on the way.
AI suggested replies
Ody drafts up to three ready-to-send replies when a customer texts you — on web, iPhone and Android — grounded in your conversation, your team's voice and your Knowledge.
Mark conversations Open or Done
Keep the shared inbox tidy: mark a conversation Done when it's handled, reopen it anytime, and filter the list by Open or Done.
Assign a conversation
Assign an Ody conversation to a teammate from the web or mobile inbox so everyone sees who owns it, and learn how to unassign it.
Group texting in Ody
Group texting isn't supported in Ody yet — every conversation is one-to-one between your business number and a single customer.
Messaging limits and compliance
What you need to text legally from a US business number: 10DLC registration, automatic STOP/HELP handling, and Ody's media limits.