Messaging

Reply to customers by SMS from the Ody inbox: open a conversation, type your message, and hit Send — after texting setup is complete.

Every Ody number has one shared inbox your whole team can see — texts, calls, and voicemails land in a single conversation timeline.

Attach photos and files to a text from the Ody web composer — up to 10 attachments of 5 MB each, resized automatically for carriers.

Message scheduling is coming to Ody. The composer shows a Schedule send button today, but true scheduled delivery isn't available yet.

Insert a ready-made reply in one click with the Snippets button in the Ody composer. Custom snippet editing is on the way.

Ody drafts up to three ready-to-send replies when a customer texts you, grounded in your team's past messages and business knowledge.

Keep the shared inbox tidy: mark a conversation Done when it's handled, reopen it anytime, and filter the list by Open or Done.

How conversation ownership works in Ody today: a personal assign marker on mobile, plus internal notes and tasks for team handoffs.

Group texting isn't supported in Ody yet — every conversation is one-to-one between your business number and a single customer.

What you need to text legally from a US business number: 10DLC registration, automatic STOP/HELP handling, and Ody's media limits.