Assign a conversation
Team-wide conversation assignment is still on its way in Ody — today the mobile app offers a personal assign marker, and the reliable way to hand work to a teammate is an internal note or an assigned task.
What exists today
On your phone, you can label a conversation with an owner for your own reference:
- In the Inbox tab, swipe a conversation row left and tap Assign — or open the thread and tap Assigned to no one under the contact's name.
- The Assign to sheet lists the AI agent and your workspace members. Tap someone, or tap Unassign to clear it.
Be aware: this marker is currently on-device only — it isn't saved to your workspace, so teammates won't see it and it won't follow you to another device. It also never restricts access; the inbox stays fully shared.
Handing off work that your team can see
Until shared assignment ships, use these two flows — both are visible to everyone:
- Internal note. Open the conversation, click Internal in the right panel, and type a private note (for example, "@Jordan can you take this one?"). Internal notes are never visible to the customer.
- Assigned task. Click Tasks in the right panel, then Add task. Give it a name, assign it to your teammate, and set a due date — it appears on their Tasks screen. See Assign tasks to teammates.
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Frequently asked questions
Do my teammates see who a conversation is assigned to?
Not yet. The assign marker on mobile is a personal, on-device label — team-wide assignment that everyone sees is coming.
Does assigning change who can reply?
No. The inbox is shared — every workspace member can read and reply to any conversation regardless of assignment.
What's the best way to hand a conversation to a teammate today?
Leave an internal note @mentioning them in the thread's Internal tab, or create a task on the conversation assigned to them with a due date — tasks are fully shared.