Text snippets (saved replies)
Snippets are reusable reply templates: click the Snippets button in the composer, pick one, and it's inserted into your message ready to edit and send.
Step-by-step
Open a conversation in the Inbox.
Click the Snippets button (three lines icon) in the composer toolbar, at the bottom of the thread.
A popover lists the available snippets with a title and a preview of each.
Click a snippet — its full text is inserted into the composer (added after anything you've already typed).
Edit the text as needed, then click Send.
On your phone, the same button sits to the left of the message box and shows the snippet list above the composer.
Good to know
- The current snippet list is a built-in starter set. Creating and editing your own workspace snippets isn't available yet — it's on the roadmap. In the meantime, AI suggested replies drafts responses in your team's own voice, grounded in your business knowledge.
- Snippets never send by themselves — they only fill the composer, so you always get a chance to personalize before sending.
Related articles
Frequently asked questions
Can I create my own snippets?
Not yet — the snippets menu currently offers a built-in starter set. Editable, workspace-specific snippets are planned.
Can I edit a snippet before sending?
Yes. Picking a snippet only fills the composer — edit the text however you like, then click Send.
Is there a faster way to get replies in my own words?
Yes — AI suggested replies draft responses grounded in your team's past messages and your business knowledge. See the AI suggested replies article.