Review Astra call summaries
Every call Astra handles shows up in the shared inbox as an "AI agent handled this call" card — open the conversation to read the summary, skim the key points, and play the recording.
Where to find them
- Click Inbox in the left sidebar. Conversations with recent AI-handled calls show in the list like any other activity.
- Open the conversation. AI-handled calls render as a card titled AI agent handled this call with an AI badge and the call time.
What's in a call entry
- Key points — a checklist of what happened on the call (what the caller wanted, what Astra did).
- Transcript — the full conversation as speaker turns; click View transcript on the card, or read it inline on call and voicemail entries.
- Recording — a playable audio player on recorded calls and voicemails.
- Summary and sentiment — a short gist of the call with the caller's sentiment.
- AI tags (Enterprise) — normalized category labels on the call for quick scanning.
Get a recap by email
Members of the inbox that took the call receive an AI receptionist recap email a few minutes after Astra hangs up — the summary, key points and a link straight to the conversation — so you can see what happened without opening the app. It's on by default; each teammate can turn it off (or back on) in Settings → Notifications. See Email notifications.
Plan notes
- Voicemail transcripts — every plan.
- AI call summaries & transcripts for connected calls — Growth plan and up.
- AI call tags — Enterprise plan.
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Frequently asked questions
Which plans include AI call summaries?
AI call summaries and transcripts are included from the Growth plan up. AI call tags are an Enterprise feature. Astra itself is on every plan.
Are voicemails transcribed too?
Yes — voicemails appear in the thread with a playable recording and a transcript, and voicemail transcripts are included on every plan.
Can I be emailed when Astra takes a call?
Yes. The AI receptionist recap email is on by default for members of that number's inbox — it arrives a few minutes after the call with the summary and a link to the conversation. Switch it off or on in Settings → Notifications.
How soon after a call does the summary appear?
The call entry appears right away; the transcript and summary follow shortly after the recording is processed. If it says "Transcript not available yet," check back in a moment.