Review Astra call summaries

Every call Astra answers shows up in your Inbox as an Astra answered this call card: the recap and key points on top, the full transcript one click away, and the call's duration and time. The same call appears in Calls with an Astra chip.

Where to find them

1. Click Inbox in the left sidebar. The caller's conversation shows ✦ AI answered followed by the recap in its preview.
2. Click the conversation. The Astra call renders as a card titled Astra answered this call with an AI badge and the time of the call.
3. Click View transcript at the bottom of the card to expand the conversation; click Hide transcript to collapse it again.

You can also get there from Calls: rows that Astra handled carry an Astra chip next to the duration. Click a row to call the person back; open their conversation in Inbox for the recap.

On your phone: tap Inbox, open the conversation, and the Astra card is in the thread — tap View transcript inside the card to read the conversation. The Calls tab shows the same Astra chip.

What's in an Astra card

• Recap — a one-line gist of the call, then key points (what the caller wanted, what Astra did, anything to follow up on).
• Transcript — every turn of the call, labelled CALLER and ASTRA, behind View transcript.
• Duration and time — how long Astra was on the call and when it happened.
• AI tags (Enterprise) — up to three category labels (sales, support, billing, scheduling, follow-up, complaint, spam, general).

What the card says while it's working

• "Astra is writing up the recap…" / "Transcript on its way" — the call just ended. Ody fetches the conversation from the voice engine and writes the recap in the background; this usually takes under five minutes. The card updates on its own — refresh the conversation if you've had it open a while.
• "No recap available for this call" / "Transcript not available yet" after more than 30 minutes — the voice engine never exposed the conversation (usually a call that ended within the first second or two). The call itself, with its duration, stays in the thread.

Get a recap by email

Members of the inbox that took the call receive an AI receptionist recap email a few minutes after Astra hangs up — the summary, key points and a link straight to the conversation — so you can see what happened without opening the app. It's on by default; each teammate can turn it off (or back on) in Settings → Notifications. See Email notifications.

Plan notes

• Astra call transcripts and recaps — included wherever Astra is on, on every plan.
• Voicemail transcripts — every plan.
• Transcripts and AI summaries of calls your team answers — Growth plan and up, once you turn on call recording for the number. See Record a call.
• The audio of Astra's calls — Growth plan and up, once you turn on Call recording for the agent (its Schedule section on the web, the AI tab on your phone). The player appears on the Astra card between the recap and View transcript. See Record the calls Astra handles.
• AI call tags — Enterprise plan.

Troubleshooting

• The conversation shows a plain "Inbound call" instead of an Astra card — the call rang your team (or went to voicemail), not Astra. Check the number's routing in Settings → Numbers and your Work schedule.
• I can't find the call at all — see Can't find a call or Astra conversation in Inbox.

Related articles

• Meet Astra, your AI receptionist
• Record the calls Astra handles
• Call transcripts and AI summaries
• Email notifications
• Test Astra with a test call