Privacy: what Ody collects and why
The Ody Privacy Policy at ody.co/privacy explains exactly what Ody (operated by Origns Inc.) collects, why, who processes it, how long it is kept, and how to exercise your rights. This article is the short, practical version.
Who the policy covers
- Account holders and team members — Ody is the "controller" of your account, billing, identity-verification, and usage information.
- Your callers and contacts — Ody processes their information only as a service provider on behalf of your business. You decide whether calls are recorded and how long contacts are kept; if a caller asks you about their data, you own that answer and Ody helps you fulfil it.
What Ody stores
| Category | Examples |
|---|---|
| Account | Email, display name, avatar, language, time zone, signup country, verified mobile number |
| Identity verification | Only the status, verified name, and document address returned by Stripe Identity. Ody never receives the ID images or selfie. |
| Billing | Billing name and address, plan, invoices. Card details are entered directly with Stripe and never touch Ody's servers. |
| Communications | Call metadata for every call; recordings only when recording is on; voicemail audio and transcripts; SMS/MMS text and attachments; notes, tasks, AI summaries |
| Contacts | Name, company, phones, emails, notes, tags, and where the contact came from (manual, inbound call, CSV, CRM sync) |
| Automatic | Device and browser info, IP-derived country, product-usage events and session replays (PostHog), server logs, push tokens |
Who processes it
Every provider is listed by name in Section 8 of the policy, with what it receives and why. The main ones: Google Cloud (hosting, database, storage, Gemini AI), Stripe (payments and identity), OpenAI models via Vercel AI Gateway (call transcription and summaries), Customer.io (email), Apple and Google (sign-in and push), Nango (integrations you connect), Cloudflare, PostHog, Google Ads (marketing site only), and Trustpilot (review invitations). All data lives in the United States.
Calls, recording, and AI
- Recording is off by default and is enabled per number at your request. Ody does not play an automatic "this call is recorded" announcement — your business must give any notice the law requires.
- Voicemails are transcribed by Ody's own speech-to-text service. Recorded calls can be transcribed and summarized by OpenAI models when you enable call intelligence.
- Astra answers calls on Ody's voice AI platform using the instructions and knowledge you configure.
- Suggested replies and the support assistant use Google Gemini.
- Ody does not use your content to train general-purpose AI models, and its providers are not permitted to.
The iOS app
The iPhone app does not read your address book, photos, or location, does not use the advertising identifier, and contains no third-party analytics SDKs. Push notifications include the sender and a message preview; hide previews in iOS Settings → Notifications → Ody if you prefer.
Your choices
| I want to… | Do this |
|---|---|
| See or change my profile | Settings → Profile |
| Stop marketing email | Click Unsubscribe in any marketing email |
| Stop Ody texts | Reply STOP to the message |
| Turn off analytics / session replay for my account | Email [email protected] |
| Export my workspace data | Analytics exports in Analytics; full exports on request to [email protected] |
| Delete my account or workspace | Settings → Profile → Delete account (web) or More → Account → Delete account (iOS) — see Delete your account or workspace |
| Ask a legal or privacy question | [email protected], or mail Origns Inc., Attn: Privacy, 169 Madison Ave, Ste 2938, New York, NY 10016 |
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Frequently asked questions
Where is the full Privacy Policy?
At ody.co/privacy. It is also linked from the sign-up screen, the invite acceptance page, the iOS app (More → Help & legal), and the ody.co footer.
Does Ody use my calls and texts to train AI?
No. Ody does not use your content to train general-purpose AI models, and its AI providers are not permitted to either. AI features only process the specific data needed to return a result to you.
Are my calls recorded?
Not unless your workspace turns recording on for a number. Recording is off by default, and Ody does not play an automatic announcement, so your business is responsible for any notice or consent the law requires.
How do I delete my data?
Delete individual messages, recordings, and contacts in the app. To erase your whole account, use Delete account (Settings → Profile on the web, More → Account on iOS): it's scheduled 30 days out so you can change your mind, then everything is permanently erased.