Call forwarding

You can forward every call on a number to any outside phone — your cell, an answering service, a colleague — with a per-number toggle in Settings. Forwarding is reversible in one click, and the destination is remembered so re-enabling is instant.

Step-by-step

1. Click Settings in the left sidebar, then Numbers.

2. On the number's card, under How calls answer, click Configure next to Call forwarding.

3. Toggle Forward all calls on.

4. Enter the destination under Forward to (e.g. +1 (512) 555-0123). Any common format works — 512-555-0123, (512) 555-0123 or +15125550123 — as long as it includes the area code. Ody saves it in international format (+1…) for you.

5. Click Save forwarding. Every inbound call to this line now rings the destination instead of your team or AI.

On iPhone: Settings → Numbers, tap the number, and use the Call forwarding section.

Prefer to have us do it? Message support with the Ody number and the phone it should forward to, and we'll switch it on for you. It then shows in Settings → Numbers → Call forwarding exactly as if you had set it yourself, and you can turn it off at any time.

What forwarding changes

• Every call forwards. While forwarding is on, the destination phone rings instead of your team in the app and instead of the AI receptionist.
• Your call log stays complete. Forwarded calls show in the Calls tab tagged Forwarded to +1…, with the caller, time, and duration.
• No answer goes to the destination's voicemail. If the forwarded-to phone doesn't pick up, the caller hears that phone's voicemail — not a second Ody greeting.
• Turning it off restores in-app ringing. The saved destination stays, so you can flip forwarding back on later without retyping it.

Forwarding internationally

Forwarding to a number outside the US and Canada requires the International calling add-on ($5/mo) and a funded balance — Ody checks when you save, and tells you exactly what's missing. Forwarded international minutes meter against your international balance at the same public per-minute rates as direct dialing. See International calling.

Other ways to route calls

• Forward one menu option: a phone menu key can forward callers ("press 1" → your cell) while other keys ring the team — see Set up a phone menu on your number.
• Forward a live call: press Transfer on the call card — see Transfer a call.

Troubleshooting

• "A valid forwarding number is required" — enter the full number including the area code (e.g. 512-555-0123), or with a country code (e.g. +15125550123). Spaces, dashes, and parentheses are fine. A 7-digit local number without an area code can't be dialed.
• Calling your Ody number hangs up immediately — first make sure forwarding is saved with a full number (area code included). Then check which phone you are testing from. If you call your Ody number from the phone it forwards to (or from the Ody number itself), the call would have to ring the phone you're already using, so carriers drop it. Ody detects this and sends that caller to your voicemail instead — to test forwarding properly, call from a different phone.
• Forwarding worked before, now it hangs up — re-open Forwarding and re-save the number; if it still fails, contact support with the time of the call.
• "Forwarding to an international number needs the International calling add-on" — turn the add-on on in Settings → International calling, or forward to a US/Canada number.
• A number can't forward to itself — pick a different destination.

Related articles

• Transfer a call
• International calling
• Set up a phone menu on your number
• Number voice modes