Set up a phone menu on your number

Turn any number into an auto-attendant from Settings → Numbers: open the number's Phone menu editor, write a greeting, map digits to destinations, and click Turn on menu.

For multi-step setups — a business-hours check before the menu, sub-menus, announcements, named voicemail boxes — use a call flow instead. It starts from presets and does everything a phone menu does.

Before you start

• Phone menus (IVR) are included on the Growth and Enterprise plans.
• Only owners and admins can edit menus.

Step-by-step

1. Click Settings in the left sidebar, then Numbers.

2. Find the number and click its Phone menu chip. The editor expands below the card.

3. Write the GREETING — this is spoken to every caller, so state the options: "Thanks for calling. Press 1 for sales, 2 for support."

4. Under WHEN THE CALLER PRESSES…, set each digit's destination: Forward to number (enter the outside number), Ring my team, Take a voicemail, or AI agent answers.

5. Click Add option to map more digits — up to twelve (1–9, 0, *, #), each used once.

6. Click Turn on menu. The number's mode changes to Phone menu (IVR) and a LIVE badge appears in the editor.

7. Call your number to hear the menu and test each option.

Callers who don't press anything go to voicemail — make sure your voicemail greeting is set.

Related articles

• Phone menus (IVR)
• Number voice modes
• Voicemail — set up your greeting