Number voice modes — how each line answers

Every Ody number has a voice mode — the rule for how it answers — shown under the number in Settings → Numbers; you change it by turning features on and off rather than picking from a single dropdown.

The modes

• Rings in app — incoming calls ring your team's apps (everyone at once, or per the number's ring order). Voicemail if no one answers. This is the default.
• Follows the work schedule — the work schedule decides per call: AI receptionist, ring the team, or voicemail, based on your hours.
• Call flow (IVR) — the number answers with a multi-step flow you design: menus, a business-hours check, team ring, the AI assistant, voicemail boxes (see Set up a call flow).
• Phone menu (IVR) — the number answers with a single spoken menu and routes keypresses (see Phone menus). Call flows are this mode's more powerful successor.
• Voicemail — every call goes straight to voicemail.
• Forwarded — every call is sent to an outside number. Turn it on with the Forwarding chip on the number's card — see Call forwarding.

How to switch modes

All from Settings → Numbers, on the number's card:

1. Put it on the schedule — click Connect AI (or Use schedule in Settings → Work schedule). The label changes to "Follows the work schedule".
2. Ring the team directly — click Disconnect AI (or Remove from schedule). The label changes to "Rings in app".
3. Answer with a call flow — click Call flow, create a flow from a preset, and click Publish & turn on. The label changes to "Call flow (IVR)". Turn off returns it to ringing the team.
4. Answer with a menu — click Phone menu, build the menu, and click Turn on menu. The label changes to "Phone menu (IVR)". Turn off returns it to ringing the team.

Assigning a number to a teammate (the dropdown on the card) doesn't change the mode — it narrows who rings when the mode is "Rings in app".

Related articles

• Business hours call routing
• Set up a call flow on your number
• Phone menus (IVR)
• Ring order — who rings first
• Call forwarding