Business hours call routing

The work schedule routes calls by the clock: set your weekly hours once, choose what happens during working hours and what happens outside them, and Ody switches automatically per call.

Before you start

• Only owners and admins can change the work schedule.
• A number follows the schedule only when it's put on it (step 7) — numbers answering with a phone menu or a call flow route through those instead.
• Want different steps during and after hours (say, a menu by day and the AI at night)? A call flow with a Schedule step branches on this same work schedule.

Step-by-step

1. Click Settings in the left sidebar, then Work schedule.

2. Under WORKING HOURS, pick Weekly schedule (different handling during vs after hours) or Same 24/7 (one setup around the clock).

3. For a weekly schedule, choose your Timezone — hours are interpreted in it, with daylight saving handled automatically.

4. In the Weekly calendar, toggle each day open or closed and set the start and end times.

5. Under DURING WORKING HOURS and OUTSIDE WORKING HOURS, pick an action for each:

   • AI receptionist — the AI answers, takes messages, and books jobs.
   • Ring the team — ring everyone in the app; voicemail if no one answers.
   • Voicemail — take a message, transcribed into the inbox.

6. Click Save schedule. Changes apply to calls immediately.

7. Under NUMBERS ON THIS SCHEDULE, click Use schedule on each number that should follow it (or Remove from schedule to make a number always ring the team).

Troubleshooting

• If you selected the AI but see a warning that it isn't live yet, publish your receptionist on the AI Agent screen — until then, AI-scheduled calls ring the team.
• Voicemail greetings are per number — edit them right here with the Voicemail greeting button, or in Settings → Numbers.

Related articles

• Number voice modes
• Set up a call flow on your number
• Ring order — who rings first
• Voicemail — set up your greeting