Missed calls and call history
The Calls screen holds your workspace's shared call history โ every inbound, outbound, missed call, and voicemail โ with All, Missed, and Voicemails filters and one-click callback. Missed calls also show a Call back button right in the conversation thread in your Inbox, and the phone icon in the thread header calls the contact.
Step-by-step
Click Calls in the left sidebar. The history list takes up the main column.
Use the filter at the top to switch views:
- All โ everything: inbound, outbound, missed, and voicemails.
- Missed โ inbound calls nobody answered.
- Voicemails โ calls where the caller left a message.
Each row shows the caller, the call direction, the duration, and when it happened. Calls you make appear here the moment you hang up โ including calls the other side didn't pick up (shown as no answer, busy, or canceled). Calls that Astra answered carry an Astra chip; forwarded calls show Forwarded to and the number. If your workspace has more than one number, each row also shows a via (270) 400-5042 chip โ the Ody line the call came in on (or went out from), so a team that answers for two businesses can tell them apart.
Filter by line (two or more numbers only): a second switch next to All / Missed / Voicemails โ All lines or one button per number โ narrows the list to one business line. It is hidden when you have a single number.
To call back, click the row โ or the phone button on its right edge โ and Ody dials the number.
The list keeps itself up to date. You never need to refresh the page: new calls โ including ones you didn't answer and voicemails โ are added to the top of the list automatically within a few seconds, and the list also refreshes the moment you return to the Ody tab.
Recordings, transcripts, recaps, and AI summaries for a call live on the caller's conversation in the Inbox โ the call history is the quick chronological view, the Inbox is where the detail is. To get there, click Inbox in the sidebar and select the caller; the call sits in their timeline with its duration and time. See Call transcripts and AI summaries.
On your phone: tap Calls in the bottom tab bar โ the same All / Missed / Voicemails filters are at the top, with the line filter underneath when you have several numbers.
Missed-call emails. Members of the number's inbox are emailed within seconds of a missed call (caller, number, time, and a link to the conversation) โ on by default, and each person can switch it off in Settings โ Notifications. See Email notifications.
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Frequently asked questions
Do I need to refresh the page to see new calls?
No. The Calls list updates on its own โ new inbound, outbound, missed, and voicemail calls appear within a few seconds, and it also refreshes when you switch back to the tab. If a call is still missing after about 15 seconds, check your connection and then reload.
How do I tell which calls Astra answered?
Rows that Astra handled carry an Astra chip next to the duration. Open the caller's conversation in Inbox to read the recap and transcript.
Is call history shared with my team?
Yes โ the Calls screen shows every call to and from your workspace's numbers, so the whole team sees the same history.
When does a call I just made show up in the history?
As soon as you hang up. Outbound calls are logged the moment the call ends, with their duration and whether the other side answered.
How do I call someone back?
Click their row in the call log (or the phone button on the right of the row) and Ody dials that number.
We have two numbers โ can I see which one a call came in on?
Yes. When your workspace has more than one number, each row shows a via chip with the Ody number the call was on, and a line filter appears next to All / Missed / Voicemails so you can view one business line at a time. With a single number the chip and filter are hidden.
What counts as a missed call?
An inbound call nobody answered. If the caller left a message it shows under Voicemails instead.