Register for 10DLC messaging
Register from Settings โ Numbers โ Text messaging setup: a four-step card โ Business info, Campaign, Carrier review, Texting live โ that submits your business to The Campaign Registry and enables sending automatically once approved.
Before you start
- Only owners and admins can register.
- Have your exact legal details ready โ carriers vet them against public records. For companies: legal name as registered with the IRS and your EIN. Sole proprietors can register without an EIN.
- Fees: a $20 one-time registration fee plus $4/month per messaging-enabled number apply once texting goes live.
Step-by-step
Click Settings in the left sidebar, then Numbers, and scroll to Text messaging setup under "Trust & compliance".
Click Set up texting.
Business info โ fill in your business/brand name, entity type, legal company name and EIN (or your legal name for sole proprietors), industry, support email and phone, website, and the registered business address. Nothing is pre-filled. Click Next: campaign details.
Campaign โ pick what kind of messages you'll send (Mixed is recommended for customer care + notifications), describe how customers opt in, and write 1โ5 sample messages you'd actually send. Accurate samples get approved faster. Opt-out (STOP), help (HELP), and opt-in confirmations are handled automatically with compliant copy.
Click Submit for review.
Carrier review โ the card shows live status: Business in review (minutes to a few hours), then Campaign in review (typically 1โ3 business days). Click Check status any time to refresh.
Texting live โ when the campaign is approved the status flips to Texting enabled, the card lists the local numbers covered, and outbound SMS starts working everywhere in the app.
Troubleshooting
- If the status shows Business rejected or Campaign rejected, the exact reasons appear on the card โ click Edit & resubmit with corrected details.
- Common rejection causes: EIN or legal name not matching IRS records, an unreachable website, or vague sample messages.
- Toll-free numbers aren't covered by this flow โ they use a separate verification path.
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Frequently asked questions
How long does approval take?
Business (brand) vetting usually takes minutes to a few hours; the campaign's carrier review typically takes 1โ3 business days. Texting turns on automatically at approval.
What if my registration is rejected?
The exact rejection reasons show on the card. Click Edit & resubmit, correct the details, and submit again โ there's no extra fee for a corrected review.
I'm a sole proprietor without an EIN โ can I register?
Yes โ choose "Sole proprietor (no EIN)" as your entity type and register with your legal name and a contact phone instead.