Quick tour of the Ody app

Ody's desktop app is organized around a left navigation rail with seven screens — Inbox, Calls, Contacts, AI Agent, Tasks, Analytics, and Settings.

The desktop screens

• Inbox — the shared conversation list. Every SMS, MMS, call, voicemail, and Astra-answered call lands here in one timeline per contact — a conversation (or thread) is simply one contact's row in this list; click it to open the timeline. Calls show with their duration and time, voicemails with a player and transcript, and Astra calls as an Astra answered this call card with the recap and View transcript. Filter by Open/Done, reply from the composer, and see who's handling what.
• Calls — the call log (All / Missed / Voicemails), the keypad, and live call controls when you're on a call.
• Contacts — searchable customer list with tags, properties, notes, and recent activity.
• AI Agent — configure your AI receptionist: greeting, tone, voice, knowledge, and a test call to try it.
• Tasks — follow-ups grouped by Today / Upcoming / Completed, with owners and priorities.
• Analytics — KPI cards, message volume, and per-teammate performance, with ranges and export.
• Settings — everything about the workspace (name & logo, members & roles, numbers, work schedule, billing, integrations, Developer API) and your account (profile, notifications).

The rail also has search (⌘K — it finds any conversation, message, call transcript, phone number, contact, task or setting and tells you which screen it lives in; see Search everything in your workspace), an Invite your team button at the bottom, a theme toggle, and your profile menu (with Sign out and — if you belong to several workspaces — the workspace switcher).

Switchboard (beta) sits at the lower left of that rail for admins and the owner — hover it for a one-line description; on a phone it is the first row of More → Settings. It is how an admin describes a setup change in plain words ("ring me first, then the AI", "add a phone menu"), reviews the plan it draws and approves it before anything is built; the tour stops on it, and the AI agent page has a Let Switchboard do this shortcut. If you don't see it, you are a member rather than an admin. See Change call routing with Switchboard.

Your first two minutes

Until your inbox has its first conversation, the Inbox list shows a Get set up in 2 minutes checklist with four quick wins, each ticking itself off as you do it:

1. Call your own mobile — opens Calls; dial your cell and hear Ody ring it from your new number.
2. Text yourself — send a first message (turns on a few minutes after you submit Text messaging setup; the step takes you to the setup card until then).
3. Forward calls to your mobile — Settings → Numbers, click your number's cube, then Call forwarding, so you never miss a call when the app is closed.
4. Invite a teammate — Settings → Members.

Click Hide to dismiss it, or the small tick on a row to mark a step done yourself. The "Finish setup" button in your welcome email brings the checklist back at any time.

On your phone

Open app.ody.co in your phone's browser and you get a mobile layout with bottom tabs:

• Inbox · Calls · AI · Tasks, plus More — which opens Contacts, Analytics, and Settings.

The iOS app mirrors this layout with native calling (your iPhone and the web ring together). Number purchase, porting, 10DLC registration, and billing changes stay on the web — the iOS app points you there when needed.

In your language

Ody speaks eight languages — English, Spanish, Simplified Chinese, Filipino, Vietnamese, Arabic, French, and Korean. The app follows your browser or iPhone language automatically; to pick one yourself, go to Settings → Profile → Language (see Change your language in Ody).

Related articles

• Use the Ody API and SDKs
• What is Ody?
• Set your work schedule
• Invite team members
• Update your profile
• Change your language in Ody