Set your work schedule

The work schedule (Settings → Work schedule) controls who answers your numbers and when: set weekly hours and a timezone once, and every call automatically gets the right handling — ring the team, AI receptionist, or voicemail — with no manual switching.

Before you start

• Only workspace owners and admins can change the schedule.
• If you want the AI receptionist to answer, set it up and publish it on the AI Agent screen first — until it's live, calls scheduled for the AI ring the team instead (never dropped).

Step-by-step

1. Click Settings in the left rail, then Work schedule.

2. Under Working hours, choose:

   • Weekly schedule — different handling during vs after hours, or
   • Same 24/7 — one answering setup around the clock.

3. For a weekly schedule, pick your Timezone, then use the Weekly calendar to toggle each day open or closed and set the start and end times.

4. Under During working hours, pick how calls are answered:

   • AI receptionist — the AI answers, takes messages, and books jobs
   • Ring the team — ring everyone in the app; voicemail if no one answers
   • Voicemail — take a message, transcribed into the inbox

5. Under Outside working hours, pick the off-hours handling (same three options).

6. Click Save schedule. Changes apply to calls immediately.

Put your numbers on the schedule

At the bottom, Numbers on this schedule lists your phone lines and what each one currently does. Click Use schedule on a number to make it follow your hours, or Remove from schedule to have it always ring the team. Each number's Voicemail greeting (text and voice) can be edited right here too.

Troubleshooting

• "Your AI receptionist isn't live yet" — you scheduled the AI, but it hasn't been published. Set it up on the AI Agent screen; until then those calls ring the team.
• A number ignores the schedule — numbers set to a phone menu (IVR) or a call flow route through the menu or flow instead of the schedule. A flow's Schedule step still uses the hours and timezone you set here.
• "Couldn't reach the Ody server" when you click Save schedule — this was a bug on our side (fixed September 30, 2026): the save never left your browser, so the page kept showing Unsaved changes and reverted after a reload. If you still see it, do a hard refresh (Cmd+Shift+R / Ctrl+Shift+R), check that you're online, and try again; if it persists, contact support with the time it happened.
• The AI agent's Overview still says to put a number on the schedule after you clicked Use schedule — saving hours alone does not complete that step. Under Numbers on this schedule, click Use schedule on the line callers should reach. The checklist step Give the agent a line and the Calls chip in the agent's status bar update as soon as that succeeds (fixed October 29, 2026). If it still looks unfinished, open the Overview section again.

Related articles

• Shared numbers: how they work
• Quick tour of the app
• Roles and permissions