Set your work schedule
The work schedule (Settings → Work schedule) controls who answers your numbers and when: set weekly hours and a timezone once, and every call automatically gets the right handling — ring the team, AI receptionist, or voicemail — with no manual switching.
Before you start
- Only workspace owners and admins can change the schedule.
- If you want the AI receptionist to answer, set it up and publish it on the AI Agent screen first — until it's live, calls scheduled for the AI ring the team instead (never dropped).
Step-by-step
Click Settings in the left rail, then Work schedule.
Under Working hours, choose:
- Weekly schedule — different handling during vs after hours, or
- Same 24/7 — one answering setup around the clock.
For a weekly schedule, pick your Timezone, then use the Weekly calendar to toggle each day open or closed and set the start and end times.
Under During working hours, pick how calls are answered:
- AI receptionist — the AI answers, takes messages, and books jobs
- Ring the team — ring everyone in the app; voicemail if no one answers
- Voicemail — take a message, transcribed into the inbox
Under Outside working hours, pick the off-hours handling (same three options).
Click Save schedule. Changes apply to calls immediately.
Put your numbers on the schedule
At the bottom, Numbers on this schedule lists your phone lines and what each one currently does. Click Use schedule on a number to make it follow your hours, or Remove from schedule to have it always ring the team. Each number's Voicemail greeting (text and voice) can be edited right here too.
Troubleshooting
- "Your AI receptionist isn't live yet" — you scheduled the AI, but it hasn't been published. Set it up on the AI Agent screen; until then those calls ring the team.
- A number ignores the schedule — numbers set to a phone menu (IVR) route through the menu instead of the schedule.
Related articles
Frequently asked questions
Do I need to change anything when we close for the day?
No — that's the point. Calls switch automatically between your in-hours and off-hours handling based on the schedule and timezone you set.
What happens if I schedule the AI but haven't set it up yet?
Calls fall back to ringing the team — they're never dropped. Publish your AI receptionist on the AI screen to make it live.
Does daylight saving time break the schedule?
No. Hours are interpreted in the timezone you pick, and daylight saving is handled automatically.