Chat with Ody support
Ody's support chat is available wherever you are — inside the app, on this help center, and on ody.co — and it's the same conversation on all three. Ask a question and you get an instant answer drawn from these help articles; ask for a person and the Ody team picks up the thread.
Step-by-step
From the app (computer)
- Sign in at app.ody.co.
- Click Chat with us in the bottom-right corner of any screen.
- Type your question and press Enter. Answers arrive in a few seconds.
- To talk to a person, write something like "talk to a human" — the conversation is handed over to the Ody team, and you'll be notified in the chat (and by email if you've left) when they reply.
From the app (phone)
- Tap More in the bottom tab bar.
- Tap Support.
- The chat opens full-screen. Use its close button at the top to go back to Ody.
From help.ody.co or ody.co
Click Open support chat (help center) or Chat with us (ody.co) in the bottom-right corner. If you later sign in to the app, your conversation continues there.
What the chat knows about you
- Signed in to the app: the chat is linked to your account (name, email, sign-up date) and your current workspace, so the team can see which workspace you're asking about without you pasting IDs. Switch workspaces in the app and the chat follows.
- On help.ody.co or ody.co without signing in: the chat is anonymous until you share your email.
- Ody never shares your call or message content with the chat — only your account details. See Privacy: what Ody collects and why.
Other ways to reach us
- Email: [email protected] — include the email address you sign in with so we can find your workspace.
- Help center: search the articles at help.ody.co — most answers are here, in eight languages.
Troubleshooting
- I don't see the Chat with us button — you're in the demo or not signed in. Sign in to app.ody.co; the button appears once your workspace loads. Content blockers that block
intercom.ioalso hide it; allow the domain for app.ody.co. - The chat opened in the wrong language — it follows Settings → Profile → Language. Change it there and the chat updates immediately.
- I got a reply but missed it — a badge on the Chat with us button shows unread replies, and you receive an email if you've left the app.
Related articles
Frequently asked questions
Where is the support chat in the app?
On a computer, click the Chat with us button in the bottom-right corner of app.ody.co. On a phone, tap More → Support.
Do I need to explain who I am?
No. When you open the chat while signed in, it already knows your account and workspace, so the team can look things up without asking for your email.
Can I reach a real person?
Yes. The chat answers instantly from Ody's help articles; ask for a person at any point and the conversation is handed to the Ody team. You can also email [email protected].
Is the chat available in my language?
Yes. The chat follows your Ody language setting and answers in the language you write in.