Shared numbers: how they work

In Ody, a phone number belongs to the workspace, not to any one person — every teammate can see its conversations, answer its calls, and text from it, and the AI receptionist can cover it when nobody's available.

What "shared" means in practice

• One inbox for everything. Every SMS, MMS, call, and voicemail to a workspace number lands in the shared Inbox as one timeline per contact. Anyone on the team can read and reply; voicemails arrive transcribed.
• Calls ring the team. With the Ring the team setting, an inbound call rings every teammate who has the app open — desktop and iPhone together. First to pick up takes the call.
• One outward identity. Whoever replies, customers see your business number — not personal cell numbers.
• Scheduled handling. The work schedule decides per call whether to ring the team, hand it to the AI receptionist, or take a voicemail — automatically, based on your hours.

Numbers on your plan

• Every plan includes one phone number and calling & texting across the US & Canada.
• Owners and admins can add more numbers from Settings → Numbers (additional numbers are a monthly add-on billed with your subscription), and can port existing numbers in via Settings → Numbers → Port a number.
• Each number has its own voicemail greeting and answering mode, so a second line can behave differently (for example, a support line that goes straight to the AI).

Related articles

• Set your work schedule
• Pick your business number
• Invite team members