Cancel your Ody subscription
You cancel from Settings โ Billing โ Cancel plan; the wizard shows exactly what you'd owe (usually nothing) before you confirm, and your plan then runs until the end of the current period.
Before you start
- You must be a workspace admin or owner.
- This article covers plans bought on the web. If you subscribed in the iPhone app (billed by Apple), cancel from Ody โ Settings โ Billing โ Manage subscription or iPhone Settings โ Subscriptions โ see Billing on iOS.
- Want to keep your phone number elsewhere? Start a port-out to your new carrier before your subscription ends, while the number is still active on Ody.
Step-by-step
Click Settings in the sidebar, then Billing.
Scroll to the Cancel subscription card at the bottom and click Cancel plan.
The wizard explains your plan's terms โ monthly plans include a 12-month commitment, annual plans simply stop renewing. Click Review cancellation.
Review the Cancellation summary:
- No fee to cancel โ shown for trials, annual plans, and monthly plans past their commitment. Click Confirm cancellation.
- Early-termination fee โ shown for monthly plans still inside the 12-month commitment: a one-time fee of 50% of your remaining months ร your current monthly total. Click Pay & cancel and complete the payment.
You'll see Cancellation scheduled. Your plan cancels at the end of the current period, and you keep full access until then.
What happens after cancellation
- Access โ when the period ends, your workspace locks behind the activation screen. Signing in shows the plan picker instead of the app.
- Your data โ conversations, contacts, tasks, recordings, and settings are retained. Resubscribing from the activation screen restores access to everything.
- Your numbers โ calls and messages stop working once the subscription ends. If you want to keep a number, port it out to another provider before your access ends.
- Cancelling during a trial โ nothing is ever charged; the trial just ends on its scheduled date.
- Emails after you leave โ starting about ten days after your plan ends, we send a short series of emails that each walk through one Ody feature (shared inbox, Astra the AI receptionist, phone menus, call recording, analytics, integrations, the API and more), one every few days for about three months. They stop the moment you reactivate. If you would rather not receive them, use the Unsubscribe link at the bottom of any of them; billing and account notices are not affected.
Troubleshooting
- You changed your mind before the period ended โ your plan shows a "Cancels at period end" badge in Settings โ Billing. Reach out through the help widget and we can restore the renewal.
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Frequently asked questions
Do I lose access immediately when I cancel?
No. Cancellation takes effect at the end of your current billing period (or trial), and you keep full access until then.
Is there a cancellation fee?
Only on monthly plans cancelled inside their 12-month commitment โ a one-time fee of 50% of the remaining commitment. Trials and annual plans never owe a fee.
Will Ody keep emailing me after I cancel?
For about three months after your plan ends you may receive a short series of feature emails, one every few days, that stop as soon as you reactivate. Every one has an Unsubscribe link at the bottom. Billing and account notices are separate and are not affected.
Is my data deleted when I cancel?
No. Your workspace, conversations, contacts, and call history are retained โ access is locked until you resubscribe. If you want everything erased, use Delete account (Settings โ Profile on the web, More โ Account on iOS) after cancelling.