Cancel your Ody subscription

You cancel from Settings → Billing → Cancel plan. The wizard shows exactly what you'd owe (usually nothing) and exactly when your access ends before you confirm. On a paid plan your access runs to the end of the period you paid for. On a free trial, cancelling ends your access immediately — read the section below before you confirm.

Before you start

• You must be a workspace admin or owner.
• This article covers plans bought on the web. If you subscribed in the iPhone app (billed by Apple), cancel from Ody → Settings → Billing → Manage subscription or iPhone Settings → Subscriptions — see Billing on iOS. If you subscribed in the Android app (billed by Google), cancel from Ody → Settings → Billing → Manage subscription in Google Play or the Play Store → Payments & subscriptions — see Billing on Android.
• Want to keep your phone number elsewhere? Start a port-out to your new carrier before your subscription ends, while the number is still active on Ody. On a trial that means before you cancel.

Cancelling during a free trial — what to know first

A free trial is not a paid period you can "use up" after cancelling. The moment you confirm End my trial now:

• Your access ends right away. Signing in shows the plan picker instead of the app, for you and for every member of your workspace.
• Your number stops taking calls and texts immediately. Callers hear the carrier's unavailable message; texts are not delivered.
• Nothing is charged — a trial never owes a fee — but the free days you had left are gone.
• Your free trial is used up. Each workspace gets one. If you pick a plan again later, the plan picker says You've already used your free trial and your subscription starts today — your card is charged for the first period as soon as you confirm, with no second card-verification step. See How the free trial works.
• Your data is kept. Conversations, contacts, recordings and settings stay in the workspace, and picking a plan again reopens everything.

The wizard says this in a red notice before you get anywhere near the confirm button, and again on the summary screen, so there are no surprises. If what you actually want is "don't charge me without asking", use the reminder instead — that is exactly what it is for:

• Remind me 2 days before my first charge — when your trial still has two or more days left. We email the workspace owner 48 hours before the trial ends.
• Remind me 1 day before my first charge — when fewer than two days remain. The email goes out 24 hours before the end.
• Send me the reminder now — when the trial ends within the next day.

The reminder email lists the plan, the amount and the date of the first charge, points you to a few features worth trying before you decide (Astra the AI receptionist, texting from your business number, call recording and summaries, inviting your team, a phone menu, integrations), and repeats in plain words that cancelling ends your access immediately. Choosing the reminder closes the wizard and you keep using Ody.

Step-by-step

1. Click Settings in the sidebar, then Billing.

2. Scroll to the Cancel subscription card at the bottom and click Cancel plan.

3. The wizard explains your plan's terms.

   • On a free trial? The first screen says You're on a free trial — nothing to cancel yet, with a red notice Cancelling ends your trial immediately. The main action is Remind me 2 days before my first charge (or 1 day / now, depending on how much trial is left) — choose it to keep exploring and get the email. Choose Keep my trial to close the wizard, or Cancel the trial now to continue with the steps below.
   • On a paid plan — monthly plans include a 12-month commitment, annual plans simply stop renewing. Click Review cancellation.

4. Before you go — what made you cancel? Pick the reason that fits best (too expensive, missing a feature, too complicated to set up, call or text quality, support, switching service, not using it enough, or something else) and optionally add a short note. This step is optional — click Skip this step to move on, or Continue after choosing. Your answer goes straight to the team that builds Ody; it never changes your fee or your access.

5. Review the Cancellation summary:

   • No fee to cancel — shown for annual plans and monthly plans past their commitment. Click Confirm cancellation.
   • Your trial ends immediately — shown for trials, in red: the moment you confirm, your workspace locks and your number stops taking calls and texts. Nothing is charged; you give up the free days left until the date shown. Click End my trial now only if that is what you want.
   • Early-termination fee — shown for monthly plans still inside the 12-month commitment: a one-time fee of 50% of your remaining months × your current monthly total. Click Pay & cancel and complete the payment.

6. What you see next depends on your plan:

   • Paid plan: Cancellation scheduled. Your plan cancels at the end of the current period, and you keep full access until then.
   • Trial: Your trial has ended. Click Continue — you are taken to the plan picker. Your workspace is locked from this moment.

What happens after cancellation

• Access — on a paid plan, your workspace locks when the period ends; on a trial, it locks the moment you confirm. Either way, signing in then shows the plan picker instead of the app.
• Your data — conversations, contacts, tasks, recordings, and settings are retained. Resubscribing from the plan picker restores access to everything.
• Your numbers — calls and messages stop working once the subscription ends (immediately, for a trial). If you want to keep a number, port it out to another provider before your access ends.
• Cancelling during a trial — nothing is ever charged; the trial ends immediately and the remaining free days are forfeited. Subscribing again later is charged from day one — the free trial is one per workspace.
• Emails after you leave — starting about ten days after your plan ends, we send a short series of emails that each walk through one Ody feature (shared inbox, Astra the AI receptionist, phone menus, call recording, analytics, integrations, the API and more), one every few days for about three months. They stop the moment you reactivate. If you would rather not receive them, use the Unsubscribe link at the bottom of any of them; billing and account notices are not affected.

Troubleshooting

• You changed your mind before the period ended (paid plan) — your plan shows a "Cancels at period end" badge in Settings → Billing. Reach out through the help widget and we can restore the renewal.
• You cancelled a trial and want back in — sign in and pick a plan from the screen you land on. Everything in your workspace is still there. The plan starts today and your card is charged right away (the trial was already used). If you believe the remaining free days should be restored, contact support through the help widget.
• You asked for the reminder but did not get it — the email goes to the workspace owner's address, 2 days (or 1 day) before the trial ends; check that inbox and its spam folder. Your trial and its end date are shown in Settings → Billing at any time.

Related articles

• How the free trial works
• Monthly vs annual billing
• Refunds: policy and requests
• Upgrade or change your plan
• What happens when a payment fails
• Delete your account or workspace