Refunds: policy and requests
Ody doesn't have a self-serve refund flow โ refund requests go to our billing team through support, are reviewed case by case, and approved refunds return to your original payment method.
Before you request a refund
Check whether one of these covers your situation first โ they're faster than a refund review:
- A pending hold from your trial signup is an authorization, not a charge. It's voided immediately and drops off your statement on your bank's schedule โ see Why you see a card authorization hold.
- You want to stop future charges โ that's a cancellation, not a refund. See Cancel your subscription; you keep access through the period you've already paid for.
- An unexpected line item on your invoice โ expand the invoice in Settings โ Billing โ Billing history to see exactly what was billed (seats, add-ons, prorations, one-time fees) before assuming an error.
Plans bought in the iPhone app
If you subscribed through the App Store, Apple holds the payment and handles refunds โ Ody can't issue them. Request one at reportaproblem.apple.com (or iPhone Settings โ your name โ Media & Purchases โ Purchase History). Apple decides and refunds to your Apple ID payment method. See Billing on iOS.
How to request a refund
- Gather the details: your workspace name, the invoice number (from Settings โ Billing โ Billing history), the amount, and why you believe a refund is due.
- Send the request through the help widget in the app or reply to your invoice email. Requests from a workspace admin or owner are processed fastest.
- Our billing team reviews each request individually. Larger refunds require an additional internal approval, which can add a little time.
- If approved, the refund is issued to the original payment method. Banks typically post it within 5โ10 business days.
What to expect
- Duplicate or clearly erroneous charges are refunded once verified.
- Other requests (for example partial-period refunds after cancelling) are evaluated case by case โ Ody doesn't publish a blanket money-back window, so the team looks at each situation on its merits.
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Frequently asked questions
Can I refund myself from the app?
No โ there is no self-serve refund button. Refunds are issued by the Ody billing team after reviewing your request.
How are refunds paid out?
Approved refunds go back to the original payment method on your subscription, typically within 5โ10 business days depending on your bank.
I see a pending charge from my trial โ is that refundable?
Trial verification holds are authorizations, not charges โ they're voided immediately and never captured, so there's nothing to refund.