Supported countries
Ody is built for businesses operating in the United States and Canada: every plan includes a US phone number (local or toll-free) with calling and texting across the US & Canada.
Phone service
- Numbers — US local numbers (searchable by area code) and US toll-free numbers ($10/month add-on, calling-only for now — see Get a toll-free number).
- Calling & texting — included across the US & Canada on every plan.
Signing up from abroad
You can verify your mobile number (the last step on the welcome page, after checkout and the identity check) from any country in the Americas, Europe and Oceania — pick your flag in the country picker and type the number as you'd dial it at home. Mobiles in Africa and Asia (including the Middle East) can't receive the verification text; you'll see "We can't text numbers in that country" — contact support and we'll verify you manually.
Separately, Ody runs an eligibility check at account creation based on your region. Signups from certain regions aren't currently eligible; if that applies, you'll see:
"We're unable to set up your account. Your account isn't eligible to use Ody at this time."
The check happens once, right after your account is created — before any workspace setup or payment.
After checkout, the identity check (government ID + selfie) applies the same regional eligibility rules to the document you submit. An ID from a region that isn't eligible closes the workspace at that step — you can't continue setup, and that closure can't be reversed from the app.
If you were blocked by mistake
Travelers, expats, and VPN users can occasionally trip the signup eligibility check even when their business is US- or Canada-based. If you believe that happened, email [email protected] — legitimate signup-region blocks can be reviewed and reinstated.
If the workspace closed after you submitted a government ID, that closure is permanent when the ID itself isn't eligible. Support can confirm what happened; they can't turn the workspace back on.
Related articles
Frequently asked questions
Can I get a number outside the US?
Not today — Ody provisions US local and toll-free numbers, with calling and texting across the US & Canada included on every plan.
Can I sign up while traveling abroad?
Signup runs an eligibility check on your region at account creation, so signing up from some regions is blocked even for otherwise-eligible businesses. Sign up from your home region if possible, or contact [email protected].
My signup was blocked but I think that's wrong.
Contact [email protected] — signup-region blocks can be reviewed for legitimate US/Canada businesses. Blocks that follow an identity check with an ineligible government ID cannot be reversed.
I passed signup but my workspace closed after the ID check.
Ody also checks the government ID used in identity verification against the same regional eligibility rules. If that ID isn't eligible, the workspace is closed permanently.