Can't sign in?

Most Ody sign-in problems come down to one of five things: a forgotten or mistyped password, signing in with a different account or method than you signed up with, a temporary throttle after too many attempts, a recent change to your sign-in email, or an account that isn't eligible.

First, check how you signed up

Ody has three ways to sign in at app.ody.co and in the apps:

• Continue with Google or Sign in with Apple: if you signed up that way, always use the same button. Unless you later added one, there is no Ody password on your account, so a password form will never work for it.
• Email + password: if you created your account with an email, enter it and click Sign in (not Create account).

Forgot your password?

1. On the sign-in page, click Forgot password?.
2. Enter the email you sign in with and click Send reset link.
3. Open Reset your Ody password in your inbox, click Choose a new password, and pick a new one (at least 8 characters). You are signed straight back in.

The link works once and for one hour. Full details and troubleshooting in Reset a forgotten password. From the iPhone or Android app, request the link from the web sign-in page and then use the new password in the app.

Common errors and what they mean

• "Email or password is incorrect.": check both and try again. Watch for the wrong email (personal vs work) as much as the password. Still stuck? Forgot password? gets you a fresh one in a minute.
• "That email already has an account — switch to 'Sign in' instead.": you are on the sign-up form but the account exists. Click Sign in below the button.
• "Too many attempts — please wait a moment and try again.": sign-in is temporarily throttled. Wait a minute or two, then retry.
• "We're unable to set up your account.": your account isn't eligible to use Ody at this time (see Supported countries). If you believe this is a mistake, contact [email protected].
• "This link has expired" on a reset or confirmation page: security links work once and for a limited time. Request a new one; the newest link is the one that counts.

Did you recently change your sign-in email?

After changing the email you sign in with, the old address no longer signs in, every device is signed out, and Google or Apple attached to the old address stop working. Sign in with the new email and the password you set on the confirmation page. If you did not make that change, reply to the Your Ody sign-in email was changed notice from the old address right away.

Signed in, but the wrong workspace (or none)?

Workspaces follow the exact email address. If a teammate invited [email protected] but you signed in with a personal Gmail, you will land in an empty state or the wrong place. Sign out (profile menu → Sign out) and sign back in with the invited address, or open your invite link again, which detects the mismatch and offers Sign out & use a different account.

Lost access to the inbox too?

If you can still sign in, change your email yourself. If you cannot sign in and the old inbox is gone, write to support from an address we can verify: an agent can register your new address, and you confirm it from that new inbox. Nobody at Ody can set your email or password for you.

Related articles

• Reset a forgotten password
• Change the email you sign in with
• Create your Ody account
• Account security