Can't sign in?
Most Ody sign-in problems come down to one of four things: a mistyped password, signing in with a different account than you signed up with, a temporary throttle after too many attempts, or an account that isn't eligible.
First, check how you signed up
Ody has two ways to sign in at app.ody.co:
- Continue with Google — if you signed up with Google, always use this button. There's no Ody password on your account, so a password form will never work for it.
- Email + password — if you created your account with a work email, enter it and click Sign in (not Create account).
Common errors and what they mean
- "Email or password is incorrect." — check both and try again. Watch for the wrong email (personal vs work) as much as the password.
- "That email already has an account — switch to 'Sign in' instead." — you're on the sign-up form but the account exists. Click Sign in below the button.
- "Too many attempts — please wait a moment and try again." — sign-in is temporarily throttled. Wait a minute or two, then retry.
- "We're unable to set up your account." — your account isn't eligible to use Ody at this time (see Supported countries). If you believe this is a mistake, contact [email protected].
Forgot your password?
There's no self-serve password reset in Ody yet:
- If you originally signed up with Google, just use Continue with Google — no password involved.
- If you use email + password and can't remember it, contact [email protected] from the email on the account and we'll help you regain access.
Signed in, but the wrong workspace (or none)?
Workspaces follow the exact email address. If a teammate invited [email protected] but you signed in with a personal Gmail, you'll land in an empty state or the wrong place. Sign out (profile menu → Sign out) and sign back in with the invited address — or open your invite link again, which detects the mismatch and offers Sign out & use a different account.
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Frequently asked questions
How do I reset a forgotten password?
There's no self-serve password reset yet. If you signed up with Google, use Continue with Google (no password needed). For email accounts, contact [email protected] to regain access.
It says my email already has an account when I try to sign up.
Switch to Sign in instead of Create account — that email is already registered. If you originally used Google, sign in with Continue with Google.
I signed in fine but can't see my team's workspace.
You're probably in the wrong account — workspaces are tied to the exact email that was invited. Sign out and back in with the invited address.