iOS vs web: what's different
Updated Tue Sep 22 2026 00:00:00 GMT+0000 (Coordinated Universal Time)Web & iOS
The iPhone app covers your entire day-to-day workflow, including creating your account, workspace and subscribing through the App Store; a handful of administration tasks — buying and porting numbers, messaging registration, team seats and add-ons — remain on the web at app.ody.co.
Side by side
| Feature | iPhone app | Web app |
|---|---|---|
| Create your account & workspace | ✅ (subscribe through the App Store) | ✅ |
| Delete your account | ✅ More → Account | ✅ Settings → Profile |
| Shared inbox — read, reply, done, compose | ✅ | ✅ |
| AI suggested replies | ✅ (sparkles button) | ✅ |
| Live calling from your business number | ✅ native iPhone call screens | ✅ in the browser |
| Ringing when the app is closed | ✅ native iPhone call screen (VoIP push) | Rings in any open tab |
| AI agent (Astra) — on/off, greeting, tone, rules, knowledge | ✅ | ✅ |
| AI agent visual flow builder & schedule grid | — | ✅ |
| Tasks & contacts (full editing) | ✅ | ✅ |
| Analytics — KPIs, volume chart, per-teammate | ✅ | ✅ |
| Analytics CSV export | — | ✅ |
| Workspace settings — rename, members & roles, invites, voicemail greeting/voice, profile | ✅ | ✅ |
| Workspace logo upload | — | ✅ |
| Buy a number, port numbers, messaging (10DLC) registration | — | ✅ |
| API keys | ✅ | ✅ |
| Billing — subscribe, change plan, cancel, restore purchases | ✅ App Store plans (1 seat, 1 number) | ✅ Stripe plans (per seat) |
| Billing — team seats, extra numbers, add-ons, invoices, card | — | ✅ |
"—" means the task is done on the web; the iPhone app tells you so inline wherever it applies.
The rules of thumb
- Talking to customers — either platform, interchangeably. Same inbox, same calls, same AI agent.
- Setting things up (numbers, messaging registration, team seats, add-ons) — the web. These flows involve carrier paperwork or per-seat billing that need the full web experience. Creating your account and subscribing works on both — through the App Store on iPhone, through Stripe on the web (Billing on iOS).
- On a phone without the app? app.ody.co works in your phone's browser too, with a mobile layout — including all the web-only tasks above.
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Frequently asked questions
Is the iPhone app a full replacement for the web?
For daily work — inbox, calls, AI agent, tasks, contacts, analytics — yes, and you can create or delete your account from the app. Number purchasing/porting and billing changes still happen on the web.
Do iPhone and web show the same data?
Yes. Both are windows onto the same workspace — a reply sent on iPhone appears on the web instantly, and vice versa.