Calling on iOS
Calling in the Ody iPhone app is built on Apple's CallKit, so your business calls get the native iPhone call experience — the standard in-call screen, mute, speaker, and keypad — while going out from your Ody number, not your personal one.
Make a call
Tap the Calls tab.
Tap the dial pad, enter the number, and call — or tap the phone button on any call-history entry to call that number back.
During the call you get the native controls: mute, speaker, and the keypad for phone-menu tones (DTMF).
You can also start calls from a contact's page — open a contact and tap Call.
Choose which number you call from
If your workspace has more than one number, the keypad shows a CALL FROM pill above the digits. Tap it to pick the line the other person will see — your default line is marked Your line. The choice is remembered per workspace and also applies when you call back from the call history or from a contact's page. With a single number there's nothing to pick and the pill is hidden.
Ask Astra to call
If your workspace has an AI agent, an Ask Astra to call button appears under the keypad once you've typed a full number (and in the long-press menu of every call-history entry). Astra dials from your business line, has the conversation, and the call lands in your Inbox with a recording, transcript and summary — your phone never rings. See Have Astra place an outbound call.
Receive a call
When a customer calls your Ody number while the app is open, your iPhone shows a native incoming-call screen, and the same call rings your teammates and your own web app simultaneously — first to answer takes it, per your number's ring settings.
The app also rings when it's in the background or closed — Ody uses Apple's VoIP push system, so inbound calls wake your iPhone with the native incoming-call screen. Missed calls follow your number's rules (voicemail, forwarding) and show up in the Calls tab and inbox either way.
Which of your numbers is ringing. If your workspace has more than one number, the call screen tells you which line the customer dialled: the in-app screen shows a via (512) 555-0199 chip under the caller's name, and the iPhone lock-screen caller reads Dana Lee · via (512) 555-0199 — so you know whether to answer as "NextHome" or "270 Rent" before you pick up. On an outgoing call the same chip shows the number you chose under Call from. Workspaces with a single number don't show it.
Call history and voicemail
The Calls tab lists all calls with All / Missed / Voicemail filters. Voicemails come with transcripts, and on Growth and Enterprise plans calls also get AI summaries in the conversation thread.
In the conversation thread each call is a card: what happened (Astra answered this call, Incoming, Outgoing, Missed call, Voicemail), duration and time, a player for recordings and voicemails, the full AI summary with key points and sentiment, View transcript to unfold the labelled conversation, and Call back on missed calls. See Call transcripts and AI summaries.
- Tap an entry to open its conversation — the full history of calls, voicemails, and messages with that number.
- Tap the phone button on the right of an entry to call back.
- Long-press an entry for quick actions: Call, Ask Astra to call (when your workspace has an AI agent), Add to Contacts (for numbers you haven't saved yet — the form opens with the number filled in), and Copy number.
Which of your numbers was called
When your workspace has more than one number, every entry shows a via +1 (512) 555-0199 chip — the workspace line the customer dialled, or the line you called from — and calls Astra handled carry an Astra answered chip. Use the filter button in the top bar (All lines or one number) to see only the calls on a single line. Workspaces with one number don't show the chip.
Inside a conversation with an unsaved number, the add-contact button in the top bar does the same thing — save a name and the whole app (call history, inbox, threads) shows it immediately.
Troubleshooting
- No audio on calls — check that Ody has microphone permission: iPhone Settings → Apps → Ody → Microphone.
- Inbound calls not ringing — check that notifications are allowed for Ody and that your number's ring settings include you.
Related articles
Frequently asked questions
Do calls use my personal number?
No — calls go out over the internet from your Ody business number. Your personal SIM number is never shown.
Do my iPhone and computer ring at the same time?
Yes. The iOS app and the web app share the same calling credential, so an inbound call rings both — answer wherever you are.
Will Ody ring if the app is closed?
Yes — Ody uses Apple's VoIP push, so inbound calls ring with the native call screen even when the app is in the background or closed.
Can I choose which of my numbers I call from?
Yes — if your workspace has more than one number, the keypad shows a CALL FROM pill. Tap it to pick the line; the app remembers your choice for that workspace. The person you call sees that number.
How do I see which of my numbers a customer called?
With more than one number in the workspace, each entry in the Calls tab shows a via chip with the line that was called (or called from), and the filter button in the top bar narrows the list to one line.
How do I save an unknown caller as a contact?
Long-press their entry in the Calls tab and choose Add to Contacts, or open the conversation and tap the add-contact button in the top bar. The number is filled in for you.