iOS troubleshooting

Most iPhone app problems come down to four things: an account that isn't fully set up on the web, a missing microphone permission, the current no-background-notifications limitation, or an outdated app/iOS version. Work through the matching section below.

Sign-in problems

• You're stuck in a sign-in loop, or the app bounces you back after signing in — the most common cause is an account whose workspace setup was never finished. The app reopens the setup wizard (workspace, number, plan + card check) so you can complete it; you can also finish it at app.ody.co in a browser and then sign in on the app again.
• The app shows "Your account is scheduled for deletion" — you (or someone with your login) asked to delete the account and it is inside the 30-day grace period. Tap Keep my account to cancel the deletion and get back in, or sign out. See Delete your account or workspace.
• "Wrong password" — reset your password from the web sign-in page at app.ody.co, then use the new password in the app.
• You were invited to a team — accept the invite from the invite email first, then sign in on iOS with that same email's account.

No audio on calls

1. Open iPhone Settings → Apps → Ody → Microphone and make sure it's enabled — this fixes nearly all silent-call reports.
2. Check the in-call mute button and the speaker toggle on the native call screen.
3. If you're on Bluetooth, try switching audio output on the call screen — earbuds sometimes hold the route after disconnecting.
4. Still silent? Force-quit the app, reopen, and place a test call.

Inbound calls not ringing

• The app was closed or in the background — this is a current limitation, not a fault: the app doesn't yet ring in the background. Keep it open when you're on call duty, or use the web app as backup. See Notifications on iOS.
• The app was open but didn't ring — check your number's ring settings on the web (Settings → Numbers): if the number uses a custom ring order, you may be later in the sequence, or outside your work schedule.

Messages not updating

• The inbox refreshes automatically while it's on screen (about every 10 seconds; an open thread about every 5). If you've been in another app, reopen Ody and give it a few seconds.
• No banners arrive while the app is closed — that's the notifications limitation above, and everything will be waiting in the inbox.

When all else fails

1. Update the app — the App Store fixes model mismatches that can make screens show empty states.
2. Confirm your iPhone is on iOS 17 or later.
3. Sign out, force-quit, reopen, and sign back in.
4. Check whether the same data looks right at app.ody.co — that tells you whether the issue is the app or the workspace.

Related articles

• Sign in or create an account on iOS
• Calling on iOS
• Notifications on iOS
• Delete your account or workspace