Messages from Ody inside the app
Sometimes a short card from Ody appears when you open the app — to tell you about a new feature, ask you to update the app, or invite you to refer another business. It has a title, a sentence or two, and one main button. Close it with the X, and it does not come back.
These messages are from Ody. They are not texts from your customers and your teammates cannot send them.
Where they appear
| Where you use Ody | What it looks like |
|---|---|
| Web, on a computer (app.ody.co) | A small card in the middle of the screen |
| Web, on a phone | A card that rises from the bottom of the screen |
| iPhone and Android apps | A card that rises from the bottom of the screen |
On the web these messages are available now. In the iPhone and Android apps they arrive with the next app update.
A message only appears once the app has settled, about a second after it opens. It waits if you are on a call or typing, and it never appears while you are signing in or setting up your workspace.
What the button does
Each message has one main button. What it does depends on the message:
| The message is about… | The button… |
|---|---|
| Something new in Ody | Closes the message, or opens the page it is talking about |
| A new version of the app | Opens the App Store or Google Play so you can update. You only see this on a phone that is behind |
| Referring another business | Sends the invite. Type their work email, then tap the button. This is the same invite as Settings → Referrals, so it is only offered to workspace owners and admins |
| A quick question | Sends your answer to the Ody team |
After you send a form, the card shows a short thank-you. Tap Done to close it.
Close a message
- Click or tap the X in the top-right corner of the card.
- Or use the second button under the main one, for example Not now or Later.
You can also:
- On a computer: press Esc, or click anywhere outside the card.
- On a phone: swipe the card down, or tap outside it. On Android the back button closes it too.
How often you see them
- Once. After you close a message or use its button, it does not come back. This follows you: close it on the web and it will not appear again in the iPhone or Android app.
- One at a time. You never get two messages stacked on top of each other.
- Spaced out. You see at most one of these messages in about a day, even when Ody has several to share.
There is no setting to turn these messages off. They are kept short and rare instead.
Update required
One kind of message cannot be closed: Update required. It appears only when the version of the app on your phone no longer works with Ody.
- Tap Update now. The App Store (iPhone) or Google Play (Android) opens on the Ody page.
- Tap Update, and wait for it to finish.
- Open Ody again. The message is gone.
It has no X, and swiping or tapping outside does nothing — that is on purpose, so calls and texts are not missed on a version that has stopped working. You can keep using Ody on the web at app.ody.co in the meantime.
Troubleshooting
- If the update message is still there after you updated… close Ody completely and open it again. If the store shows Open instead of Update, the new version may not have reached your phone yet; try again a little later, and use app.ody.co until then.
- If the referral form says only workspace admins can refer a business… your role was changed after the message was shown. Ask an owner or admin to send the invite from Settings → Referrals.
- If the referral form shows an error about the email… check the address for typos. Someone who is already a member of your workspace cannot be referred (invite them as a teammate instead), and neither can a business that already signed up from one of your referrals.
- If the message is in English but your app is in another language… that message has not been translated yet. Its button works the same way.
- If you closed a message and want to read it again… it will not reappear. What's new is also described in the help center, and you can refer a business any time from Settings → Referrals.
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Frequently asked questions
Why did a message from Ody appear when I opened the app?
Ody uses short in-app messages to tell you about a new feature, a new app version, or an offer such as referring another business. They come from Ody, not from your customers or your teammates.
How do I close it?
Use the X in the top-right corner of the card, or its second button such as Not now. On the web you can also press Esc or click outside the card; on a phone you can swipe the card down.
Will the same message keep coming back?
No. Once you close a message or use its button, it does not come back, and that carries across the web, iPhone and Android. You also see at most one of these messages in about a day.
Why can't I close the update message?
An Update required message means the app version on your phone no longer works with Ody. It has no close button on purpose. Tap Update now, install the new version from the App Store or Google Play, and the message is gone.