Inbox and messaging on Android
The Inbox tab on Android is your team's shared SMS inbox — the exact same conversations as the web and the iPhone app, with reply, done/reopen, compose, and AI suggested replies.
Read and reply
- Tap the Inbox tab. Conversations are listed with unread indicators; the segments filter Open, Done, and All. Pull down to refresh.
- Tap a conversation to open the thread — texts, pictures, calls, voicemails with transcripts, and AI agent activity all appear in one timeline.
- Type in the composer and send. Replies go out from your business number, visible to your whole team.
AI suggested replies
When a new text arrives, tap the sparkles button in the composer to get up to three ready-to-send reply drafts, grounded in how your team has answered before. Tap one to fill the composer, edit if you like, and send.
Manage conversations
- Mark done — swipe a conversation in the list, or use the thread's top-bar button, to mark it done; reopen it the same way. Done/open state syncs to the whole team.
- Start a new conversation — tap the compose button and pick a contact, or New contact to type a number. Conversations thread by contact, so composing jumps into the contact's existing thread when there is one.
- Save an unknown number — in a thread with an unsaved number, tap the add-contact button in the top bar; the number is pre-filled.
How the inbox stays fresh
While the app is open, screens poll for changes automatically — roughly every 10 seconds on the inbox list and every 5 seconds in an open thread — so incoming texts appear on their own. When the app is in the background, new messages, missed calls and voicemails arrive as notifications; see Notifications on Android.
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Frequently asked questions
Is the Android inbox the same as the web inbox?
Yes — it's the same shared inbox. Anything you read, reply to, or mark done on Android updates for your whole team everywhere.
How fresh is the inbox?
Screens refresh automatically while you're looking at them — the inbox about every 10 seconds and an open thread about every 5 — and new texts also arrive as notifications when the app is in the background.
Can I text someone new from the app?
Yes — tap the compose button and pick the contact, or create a new one. The message threads into your shared inbox like any other conversation.