Call or message from a contact
Every contact card has Message and Call buttons at the top. They take you straight to that person — no copying numbers into the dial pad or searching the inbox.
On desktop web
- Click Contacts in the left sidebar and select a contact.
- Click Message to jump to the conversation with that contact in your Inbox — history and all — ready to type. If you've never texted them, Ody starts a new thread from your workspace number.
- Click Call to start dialing their primary number on the in-browser phone. You land on the Calls screen with the call card showing "Calling…".
If the contact has no phone number saved yet, both buttons show a notice instead — click the pencil (Edit contact) button to add one.
On mobile
- Tap More → Contacts and open a contact.
- Tap Message to jump to the conversation with that contact in your inbox.
- Tap Call to start dialing their number immediately over the in-app phone.
Which number and which conversation
- Number: the contact's primary (first-listed) phone. Reorder numbers in the edit form to change it.
- Conversation: Ody matches on the contact's name or phone number against your open and done conversations. A match opens the existing thread; no match starts a new one.
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Frequently asked questions
Which number does Ody use if a contact has several?
The contact's primary (first-listed) phone number. Open the contact's edit form (pencil button) to reorder numbers.
Why does Message open a brand-new, empty thread?
Ody first looks for an existing conversation with that contact's name or number. If there isn't one yet, it starts a new thread from your workspace number so you can type the first text.
Why did Call say the phone isn't connected?
The in-browser phone connects a second or two after the app loads. Wait a moment and try again; if the notice persists, check that your workspace has an active number under Settings → Numbers.