Let Ody fill in your contacts' details (AI Contact)

AI Contact fills in the empty details on a contact — name, company, job title and more — from what your calls and texts already tell Ody, so a new caller stops being just a phone number.

What Ody fills in

When someone new calls or texts your business line, Ody looks at three things:

• What they said. If a caller says "this is Sophie from Brightline Dental", or signs a text with their name, Ody notes it. It only uses what people say about themselves on a transcribed call, in a call summary, or in a text conversation.
• The phone number. Whether it's a mobile, a landline or an internet phone, and which carrier it's on.
• Public business information linked to the number — for US numbers, the person's name, company, job title and LinkedIn profile when available.

On the contact's card you'll see up to three new sections:

Section	What's in it
Details	Company, job title, headline, email, website, LinkedIn, address
Phone line	Line type (mobile, landline, internet phone, toll-free), carrier, caller ID name
AI notes	Up to a dozen short notes useful for a follow-up — why they got in touch, their timeline, who referred them

If the card is open when Ody finds something, the new detail types itself in.

The new sections are in Ody on the web today. Names and companies Ody fills in show everywhere, including the iPhone and Android apps.

Ody never changes what you entered

• AI Contact only fills in details that are empty.
• Anything you or a teammate typed, anything you imported, and anything sent through the API or an integration is never changed.
• Every detail Ody added is marked with a small sparkle. Hover over it (on a phone, see the line under the card) and it reads Added by Ody AI Contact.
• Edit a detail and it's yours. The sparkle disappears and Ody won't touch that detail again — including if you clear it.

Step-by-step: edit or remove a detail Ody added

1. Open the contact and click the pencil (Edit contact) button.
2. Click More details to see every field.
3. Change or clear the field, then click Save.

Step-by-step: turn AI Contact on or off

Only workspace admins and owners can change these settings.

1. Go to Settings → Contacts.
2. Use the AI Contact switch to turn it on or off for the whole workspace.
3. To narrow it instead, keep it on and use the two switches underneath:
   • People who contact you first — contacts whose first call or text came from them.
   • People you contact first — contacts your team called or texted first.

Turning AI Contact off stops Ody from adding details from then on. Details it already added stay on your contacts until you edit or remove them.

What it costs

Each contact Ody fills in uses 30 AI credits — the same credits as your AI calls and AI texts. You'll find each one in Settings → Usage billing as AI Contact · contact details filled in.

• A lookup that finds nothing is free.
• One phone call is charged at most once, however much Ody learns from it.
• If you're out of AI credits, Ody skips the paid lookups and nothing is charged.

What Ody doesn't do

• It doesn't look up short codes (like 72345) or senders that are names rather than numbers — those are automated senders, not people.
• It doesn't read group texts.
• It doesn't note sensitive information such as health details, account numbers, ID numbers or passwords.
• What it learns stays in your workspace. It is never shared with another Ody customer.

Related articles

• Add and edit contacts
• Contact notes and activity
• Import contacts