Analytics
Call and message analytics, KPIs, heat maps, and CSV exports.
Analytics overview
See your team's call and message activity at a glance: four KPI cards, a volume trend, per-user performance, and a busy-hours heat map.
Call volume and the heat map
Use the message volume chart and the activity heat map to find your busiest days and hours — and staff or schedule Astra around them.
Per-user performance
See how activity splits across your team — ranked bars per teammate, with Astra's AI-handled share shown alongside human members.
Track the links you text and see who clicks
Link tracking is on for every workspace: every link your team or AI texts becomes a short link.ody.co link — see who clicked in the conversation and in Analytics, or switch it off in Settings → Analytics.
Hosted files: personalize your page and see who opened it
Put your logo, accent color and website on the link.ody.co pages Ody sends for every photo, video and file your team texts, decide how long pages stay open, switch it off if you prefer normal picture messages, and read the Files section of Analytics.
Export analytics as CSV
Download everything on the Analytics screen — KPIs, volume trend, per-user stats, and heat map — as one CSV file with the Export button.
Analytics on iOS
The iOS app includes KPI cards, the message volume chart, and per-teammate performance with the same range switch as the web app.