Get Slack or Telegram notifications for new activity
Connect Slack or Telegram and Ody posts a short alert to the channel or group chat you pick whenever your business gets:
- a new message (SMS or chat), with a preview,
- a missed call, with the caller's name or number,
- a voicemail.
Your team sees activity where they already work — no need to keep the Ody app open.
Set up Slack notifications
- Go to Settings → Integrations, open the Notifications category, and select the Slack tile.
- Select Connect and approve the Slack authorization for your workspace.
- Back on the tile, under Configuration, pick the channel that should receive alerts and save.
That's it — the next missed call or message posts to that channel.
Set up Telegram notifications
Telegram works through a bot you create in your own Telegram account (about two minutes):
- In Telegram, message @BotFather, send
/newbot, and follow the prompts. BotFather gives you a bot token. - Add your new bot to the group chat that should receive alerts, and send any message in that group so Telegram registers it.
- In Settings → Integrations → Notifications, open the Telegram tile, select Connect, and paste the bot token.
- Under Configuration, pick your group chat from the list and save.
Turning notifications off
Open the integration's tile and select Disconnect — alerts stop immediately. You can also just pick a different channel or chat at any time in Configuration.
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Frequently asked questions
Which events send a notification?
New inbound messages, missed calls, and voicemails. Calls you answer and messages you send don't notify — you already know about those.
Can I use both Slack and Telegram at the same time?
Yes. Every connected and configured notification tool gets the same alerts.
I connected Slack but nothing arrives — why?
Most likely no channel is picked yet. Open the Slack tile in Settings → Integrations and choose a channel in Configuration. For Telegram, make sure the bot has been added to your group and someone has sent at least one message in it.